MICROSOFT OUTSOURCING PARTNERS STRUGGLE WITH UNIFIED VOLUME Microsoft's new Unified Support "unlimited" ticket volume has arrived in India's big cities Mumbai, Bengaluru and New Delhi. The recent spike prompted the offshore providers Tata and Wipro to consider hiring additional staff. Offshore outsourcing Microsoft Premier/Unified Support partners Tata and Wipro [...]
As the calendar year winds down, many companies are entering their annual renewal dance with Microsoft, working to get budgets set for 2023. But more and more companies are struggling with the clock winding down, with Microsoft negotiations getting delayed multiple times. And this year, that is critical because [...]
US Cloud today announced a new channel program for Microsoft Premier Support Resellers - LSPs, LARs and VARs looking to reduce costs for clients. The new program will allow third parties to add US Cloud’s Premier Support to their solution sets as they look for an alternative to Microsoft’s [...]
As Microsoft converts its Premier Support customers to Unified Support, more and more people are exploring other options and switching to US Cloud Premier Support - a Microsoft Unified Support alternative. Here are 12 common questions answered about it: Are Premier Support health checks or RAPs done [...]
If you use Microsoft software and services to power your business, chances are you’re also a Microsoft Premier Support customer. These systems and services are critical and require urgent attention to any issues, escalation and resolution of problems. Now, Premier Support customers are being asked to renew with a [...]
If you’re a consumer of Microsoft online services and other technologies for your business, chances are you’re already aware of the shift from a Premier to a Unified support model. Available to all business customers globally by the end of Microsoft’s fiscal year 2019, it is intended to cater [...]
Late last year, Microsoft announced it's transitioning all existing technical support plans into what it calls a Unified Support plan. According to Microsoft, this move – effective July 2018 – will make it easier for enterprises to pick three levels of support without having to tally up their available [...]
We’ve talked about the importance of cybersecurity for years – particularly for enterprises looking to take advantage of cloud computing to drive more agility, scale, and speed for their businesses. The cybersecurity market has become one of the hottest around, with spending to exceed $1 trillion from 2017 to [...]
Health care professionals are at a crossroads, trying to balance the need for utilizing disruptive technology trends such as cloud computing and Internet of Things (IoT) to improve the way they care for patients with keeping sensitive healthcare data secure. Adoption of cloud technology in healthcare doubled last year, [...]
