About Matt Harris

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So far Matt Harris has created 29 blog entries.

Microsoft Outsourced Support to India Struggling with COVID19

2020-03-27T18:08:38-05:00March 27th, 2020|

MICROSOFT OUTSOURCED SUPPORT TO INDIA STRUGGLING WITH COVID19 Coronavirus has arrived in India's big cities Mumbai, Bengaluru and New Delhi.  The recent spike prompted the Modi government to recommend sweeping lockdowns.   The vulnerability of 1.3 billion people in India is truly terrifying.  But there is another reason it should [...]

5 Steps to Securely Deploy Microsoft Office 365

2019-02-19T17:38:36-06:00January 23rd, 2019|

If you’re considering a Microsoft Office 365 deployment for your organization, you’re in good company: millions of companies worldwide continue turning to Office 365 to help improve productivity and collaboration. As with any cloud-based platform, Office 365 is routinely targeted by hackers due to the sheer volume of data [...]

Microsoft Premier (Unified) Support Questions

2021-01-22T09:10:53-06:00December 23rd, 2018|

As Microsoft converts its Premier Support customers to Unified Support, more and more people are exploring other options and switching to US Cloud Premier Support - a Microsoft Unified Support alternative. Here are 12 common questions answered about it: Are Premier Support health checks or RAPs done remotely, [...]

Microsoft Premier (Unified) Renewals: End-of-Year Tips

2019-02-14T11:21:54-06:00November 30th, 2018|

As the calendar year winds down, many companies are entering their annual renewal dance with Microsoft, working to get budgets set for 2019.  But more and more companies are struggling with the clock winding down, with Microsoft negotiations getting delayed multiple times.  And this year, that is critical because new [...]

Is Microsoft Unified Support Worth a 30% Cost Increase?

2018-10-26T07:53:39-05:00May 22nd, 2018|

If you use Microsoft software and services to power your business, chances are you’re also a Microsoft Premier Support customer. These systems and services are critical and require urgent attention to any issues, escalation and resolution of problems. Now, Premier Support customers are being asked to renew with a new [...]

Law Firm Cyber Security Challenges

2018-06-15T16:35:11-05:00May 21st, 2018|

As the rush to the cloud continues at a breakneck pace, there is also a steady stream of organizations moving the other direction. The cost savings of cloud computing is usually substantial when comparing renting space in someone else's servers versus maintaining your own, however certain industries face compliance guidelines [...]

Microsoft Premier Support Negotiating? Ask These 6 Questions.

2019-04-12T10:15:51-05:00May 15th, 2018|

If you’re a consumer of Microsoft online services and other technologies for your business, chances are you’re already aware of the shift from a Premier to a Unified support model. Available to all business customers globally by the end of Microsoft’s fiscal year 2019, it is intended to cater to [...]

The Dangers of Microsoft Premier Support for Public Sector Customers

2018-10-26T08:32:03-05:00May 8th, 2018|

Microsoft cannot guarantee USA-based support for the US Army, placing it and other public sector customers, in non-compliance with DFARS requirements If you’re reading this blog, chances are you’re one of Microsoft’s thousands of Premier (Unified) Support customers. This past quarter (as of March 31, 2018), Microsoft announced [...]

Your Path to Save 30% on Microsoft Premier Support Costs

2018-10-26T08:01:52-05:00May 1st, 2018|

Late last year, Microsoft announced it's transitioning all existing technical support plans into what it calls a Unified Support plan. According to Microsoft, this move – effective July 2018 – will make it easier for enterprises to pick three levels of support without having to tally up their available problem [...]

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