Microsoft 365 for Business

Business Basic, Standard, and Premium for Organizations Up to 300 Users

Business plans bundle core productivity, communications, and a tier of security tooling designed for SMBs. Business Basic covers email and web apps, Business Standard adds desktop Office apps, and Business Premium layers in advanced security and device management.

US Cloud advises on which tier fits your current needs and whether you should be planning for an eventual move to Enterprise as your organization scales.

Enterprise E3, E5, and E7 for Unlimited Users and Advanced Security

Enterprise plans have no user cap and include significantly deeper security, compliance, identity, and analytics capabilities. E3 is the baseline for mid-market and enterprise organizations, E5 adds advanced threat protection and compliance tools, and the new E7 Frontier Suite includes AI-powered security and governance.

The right choice depends on user count, security requirements, and whether AI capabilities like Copilot are part of your near-term roadmap.

Copilot Business vs. Copilot Enterprise

Copilot Business is the SMB-tier add-on designed for organizations on Business plans, capped at 300 seats. Copilot Enterprise supports unlimited seats and integrates with the broader enterprise security, compliance, and governance stack.

US Cloud advises on plan fit, deployment readiness, and adoption strategy across both tiers.

Defender, Purview, and Intune: What You Actually Need

Microsoft’s security and compliance stack has expanded considerably in the last 18 months. Defender for Endpoint, Defender for Office 365, Purview Information Protection, and Intune device management are now available as standalone SKUs or bundled into E3, E5, and E7.

US Cloud helps you understand which capabilities are worth the spend at your stage and scale, and which can wait until your organization grows.

Built for Growth, Not Just Today

The right partner anticipates the move from Business plans to Enterprise tiers, plans for AI adoption with Copilot, and helps you avoid lock-in to decisions that will not scale. US Cloud’s services map to where your business is going, not just where it is today.

Most mid-market organizations outgrow Business Premium within 18 to 24 months. Planning for that transition now saves rework and cost later.

Licensing Strategy and Optimization

Licensing decisions compound over years. US Cloud advises across the full plan spectrum based on what your business actually needs, including which Defender, Purview, Intune, and Copilot capabilities are worth the spend at your stage and scale.

Most organizations overpay for licenses they do not use or underbuy security capabilities they should have prioritized. US Cloud’s licensing reviews identify both gaps and waste.

Deployment and Migration Services

Moving to Microsoft 365 for Business or upgrading from Business plans to Enterprise tiers requires clean deployment and migration planning. US Cloud handles tenant setup, identity and access management, data migration, and security configuration.

Deployments are scoped to your timeline and budget, with senior engineers who have done this hundreds of times. No 12-month implementations, no junior consultants learning on your dime.

Security and Compliance Configuration

Microsoft 365 for Business security and compliance stack is powerful but complex. US Cloud configures Defender for Endpoint, Defender for Office 365, Purview Information Protection, Intune device management, and Conditional Access policies based on your industry and risk profile.

Security is not a one-time project. US Cloud’s ongoing support includes proactive monitoring, threat response, and quarterly security reviews.

24/7 Ongoing Support Across All Microsoft Technologies

US Cloud provides 24/7 support across the entire Microsoft stack, including Microsoft 365 for Business, Azure, Dynamics, and on-premise workloads. Sub-15-minute initial response times are financially-backed, and 85% of all support tickets are resolved in-house without escalation.

For issues that require Microsoft involvement, US Cloud manages unlimited escalations to Microsoft through long-standing Premier Support for Partners contracts.

Proactive Support Catalog: Health Checks, Training, and Advisory

Beyond reactive support, US Cloud offers a full Proactive Support Catalog for system health checks, readiness assessments, project advisory support, training and workshops, deployment or migration assistance, and mitigation planning.

Proactive services help you avoid issues before they become incidents and ensure your team is trained on new capabilities like Copilot and Defender.

Level II to Level IV Microsoft-Certified Engineers and Designated Support Engineers

Every engagement is staffed by Level II to Level IV Microsoft-certified engineers and Designated Support Engineers. Many are former Microsoft employees with 15+ years of experience in their specific Microsoft domain.

No first-tier scripted support, no junior consultants learning on your dime. US Cloud’s engineers are support specialists, not generalists.

100% Domestic US-Based Team with Regional UK and EU Coverage

Every engineer is domestic US-based, with regional UK and EU coverage available. No support tickets handled overseas, no sensitive data leaving the country, no language or time-zone friction.

Unlike Microsoft, US Cloud does not utilize offshore third-party vendors or ship your sensitive unsecured information outside the USA.

Deep Expertise Across the Entire Microsoft Stack

US Cloud supports the entire Microsoft stack and has deep expertise on-staff in all major Microsoft technologies. In any given quarter, US Cloud will resolve tickets for over 95% of Microsoft’s products.

In addition to in-house expertise, US Cloud works within a proprietary network of elite Microsoft Partners to provide unmatched depth and access to ultra-specialists for all Microsoft technologies.

Faster Response and Resolution Than First-Party Microsoft Support

New clients often test US Cloud head-to-head against Microsoft’s support. Most of the time, US Cloud is faster to respond and resolve a ticket, with less effort for the client.

Sub-15-minute initial response times are financially-backed, and 85% of all support tickets are resolved in-house without escalation.

30 to 50 Percent Savings Compared to Microsoft Unified Support

US Cloud’s full lifecycle services typically deliver 30 to 50 percent savings compared to equivalent first-party Microsoft consulting and support engagements. Savings can be redirected to growth, security investment, or new initiatives.

750+ enterprise clients worldwide, including Fortune 500 and Global 2000 organizations, have switched to US Cloud for faster response times and lower costs.

Financially-Backed Response Time Guarantees

US Cloud provides sub-15-minute initial response times with financially-backed contractual guarantees, not targets. Microsoft Unified Support offers response time targets, not guarantees.

Financially-backed guarantees mean US Cloud pays if response times are missed. This is a level of accountability that first-party Microsoft support does not offer.

30-Day Risk-Free Trial with 97% Success Rate

The best way to experience the benefits of US Cloud Support is firsthand. US Cloud offers a 30-day risk-free trial of ongoing support for organizations evaluating a switch.

97% of trial clients convert to full engagements. Most organizations test US Cloud head-to-head against their current support provider and choose US Cloud for speed, quality, and cost.

Use a US Cloud Estimate as Negotiating Leverage

Even if you never switch, a US Cloud estimate gives you negotiating leverage with your current Microsoft support provider. Many organizations use US Cloud’s pricing to renegotiate their Unified Support contracts and save 30% or more.

One Fortune 500 CIO said: ‘US Cloud was the leverage we needed to cut our Microsoft bill by $1.2M.’

CSPs Sell Licenses, US Cloud Delivers Engineering and Support

A Cloud Solution Provider (CSP) primarily transacts licenses. US Cloud provides full Microsoft 365 for Business services across licensing strategy, deployment, migration, security, and ongoing 24/7 support, all delivered by senior US-based engineers.

The two models are complementary, and US Cloud often works alongside existing CSP relationships. Keep your CSP for licensing transactions, and US Cloud handles the engineering and support that makes the licenses work.

No Handoffs Between Three Vendors

Most businesses currently get licensing from a CSP, deployment from a consulting firm, and ongoing support from Microsoft or a managed service provider. That is three vendors, three contracts, and three points of failure.

US Cloud consolidates all three into a single team. No handoffs, no finger-pointing when something breaks, and no waiting in queues to escalate to a senior engineer.

Senior Engineering Depth That CSPs Do Not Offer

CSPs are strong at licensing transactions but generally lighter on senior engineering depth and ongoing support quality. US Cloud’s engineers average 14+ years of Microsoft experience, many are former Microsoft employees, and all are Level II to Level IV certified.

When you need help with a complex Defender configuration, a Purview data loss prevention policy, or a Copilot deployment, you want a senior engineer who has done it hundreds of times, not a first-tier support agent reading from a script.

Unlimited Managed Escalations to Microsoft

For issues that require Microsoft involvement, US Cloud manages unlimited escalations to Microsoft through long-standing Premier Support for Partners contracts. CSPs generally do not offer this level of escalation management.

US Cloud resolves 85% of all support tickets in-house without escalation. For the 15% that need Microsoft involvement, US Cloud manages the escalation process and ensures fast resolution.

750+ Clients Worldwide, Including Fortune 500 and Global 2000 Organizations

US Cloud’s client base spans Fortune 500 enterprises, Global 2000 organizations, mid-market companies, and complex multi-nationals across North America, Europe, Australia, Asia, Latin America, and the Middle East.

Service packages and engagement models are scoped to the size and complexity of each environment. US Cloud supports organizations from 50 users to 50,000 users.

Industry Diversity: Healthcare, Finance, Education, Manufacturing, and More

US Cloud supports clients across all industries, including healthcare, finance, education, manufacturing, retail, energy, and government. Each industry has unique compliance and security requirements, and US Cloud’s engineers are trained on industry-specific regulations.

Healthcare clients include Highmark Health, Universal Health Services, and Parkland Health. Finance clients include Lincoln Financial Group and KeyBank. Education clients include Florida State University and Saint Louis University.

Gartner-Recognized Independent Third-Party Microsoft Support Provider

US Cloud is the only Gartner-recognized independent third party providing a legitimate, full replacement for Microsoft Premier and Unified Support. See the June 2025 Gartner Market Guide for Independent Third-party Support for IBM, Oracle, SAP, and Microsoft (Gartner Report ID G00806392).

Independent third-party support is a well-established model since 2005 for other enterprise software platforms such as Oracle, SAP, and IBM. US Cloud brings that model to the Microsoft ecosystem.

Real Client Conversations and Case Studies

What is it like to switch to US Cloud from Unified Support? Hear directly from US Cloud clients on their experiences after replacing Unified Support with US Cloud.

Client conversations showcase real discussions between US Cloud and representatives from companies who made the transition to third-party Microsoft support. Each conversation provides insight into the challenges, frustrations, and breakthrough moments that led each organization to choose US Cloud.

• Microsoft Copilot for Business

• M365 e7

100% US-Based Engineers, No Offshore Third-Party Vendors

Unlike Microsoft, US Cloud does not utilize offshore third-party vendors (like Microsoft’s use of Chinese technical support in 2025) or ship your sensitive unsecured information outside the USA.

Every engineer is domestic US-based, with regional UK and EU coverage available. No support tickets handled overseas, no sensitive data leaving the country, no language or time-zone friction.

모든 고객 정보는 전송 중 및 저장 시 암호화됩니다

US Cloud guarantees all client information is encrypted both in motion and at rest. This is a level of data protection that first-party Microsoft support does not consistently offer.

US Cloud has never been breached, unlike Microsoft’s leak of 250,000 Premier Support client records in 2019.

Compliance with Industry-Specific Regulations

US Cloud’s engineers are trained on industry-specific regulations including HIPAA (healthcare), SOC 2 (finance and SaaS), GDPR (EU), and FedRAMP (government). Compliance is not an afterthought, it is built into every engagement.

Healthcare clients trust US Cloud to handle PHI, finance clients trust US Cloud to handle PII, and government clients trust US Cloud to handle CUI.

No Relationship Damage with Microsoft

Moving to an independent provider for your Microsoft product support does not in any way damage or change your existing relationship with Microsoft outside of the premium support sales team.

US Cloud holds Microsoft Solutions Partner designations and maintains long-standing Premier Support for Partners contracts that enable unlimited managed escalations to Microsoft on behalf of clients.

Step 1: 30-Minute Discovery Call to Understand Your Environment

Most engagements start with a 30-minute discovery call to understand your environment, current plan structure, and goals. US Cloud’s team asks about user count, current licensing, security requirements, and pain points with your current support provider.

The discovery call is consultative, not a sales pitch. US Cloud’s goal is to understand whether there is a fit and what services would deliver the most value.

Step 2: Tailored Service Recommendation and Savings Estimate

After the discovery call, US Cloud provides a tailored service recommendation and savings estimate. The estimate includes licensing optimization, deployment or migration services, ongoing support, and proactive services.

Most organizations see 30 to 50 percent savings compared to equivalent first-party Microsoft services. The estimate is detailed and transparent, with no hidden fees or surprises.

Step 3: 30-Day Risk-Free Trial of Ongoing Support

A 30-day risk-free trial of ongoing support is available for organizations evaluating a switch. The trial includes full access to US Cloud’s 24/7 support, senior engineers, and custom portal.

97% of trial clients convert to full engagements. Most organizations test US Cloud head-to-head against their current support provider and choose US Cloud for speed, quality, and cost.

Step 4: Full Engagement with Licensing, Deployment, and Ongoing Support

After the trial, most organizations move to a full engagement that includes licensing optimization, deployment or migration services, ongoing 24/7 support, and proactive services like health checks and training.

Engagements are scoped to your timeline and budget, with senior engineers who have done this hundreds of times. No 12-month implementations, no junior consultants learning on your dime.