Give Your Team the Ability to Open Premier Support Cases
Opening Microsoft Premier Support cases at US Cloud provides deeper technical resolutions along a particular Microsoft technology, while giving you the highest level of knowledge to enhance operations for your key support processes:
Coordinated Break/Fix Delivery and Case Problem Resolution
Premier Support case engineers will work with any other US Cloud Microsoft resources to assist in their technology area for reactive troubleshooting or preventative services delivery, such as a Risk Assessment Program (RAP) or Healthcheck.
Case Root Cause Analysis
Receive root cause analysis of any Critical Situation (CritSit) specific to the covered technology, along with recommendations and plans for preventing recurrences.