Alternatives to Microsoft Premier Support Save Enterprises up to 50%. See What Alternatives Gartner and IBRS Recommend. Selection Criteria Include Cost Savings, Covers All MSFT Products, Response Time, US Based, DSE / TAM and Proven Ability to Deliver.

Microsoft Premier (Unified) Support - cost savings at US Cloud
Save 30% to 50%
versus Microsoft
Microsoft Premier/Unified Support - 15 Minute Response Time at US Cloud
15 Minute
Response from

Live Engineer
Microsoft Premier/Unified Support - All US Citizen Engineers at US Cloud
All US-Based
Microsoft Premier (Unified) Support Tickets - MSFT Escalation at US Cloud
Microsoft Products Supported 20+ Years - US Cloud
20+ Years
MSFT Product
Microsoft Premier/Unified Support - Fortune 500 Enterprises Trust US Cloud
Trusted by
Midsize to Large
Global Enterprises

Alternatives to Microsoft Premier Support: Selection Criteria

Alternatives to Microsoft Premier Support Cost Savings with US Cloud

Cost Savings
Up to 50% savings vs. MSFT Premier (Unified) Support, per analyst research

Alternatives to Microsoft Premier Support Better Response Time with US Cloud

Response Time
Prioritized problem resolution for you and your enterprise’s most complex issues

Alternatives to Microsoft Premier Support Require US Workforce

Improve experience/security with screened US citizens and ITAR/DFARS compliance

Alternatives to Microsoft Premier Support Include TAMs and DSEs for all Microsoft technologies

Collaborate with trusted Technical Account Manager & Designated Support Engineer to advance your mission


100,000 Tickets Solved
Written SLAs for managed Microsoft escalations when necessary

Holistic Enterprise Support Across All Your Technology Platforms – Microsoft, Cisco, VMware and AWS

Comprehensive support for Microsoft/Cisco/VMware, cloud, hybrid and on-premises

Cost Savings

Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 30% – 60% price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its alternative to Microsoft Premier Support. With US Cloud, organizations can continue to pay for support of products they use, not for a portfolio of MSFT products they don’t need. Enterprise clients typically save up to 50% by switching to US Cloud Premier Support.

Alternatives to Microsoft Premier Support - Cost Savings
Alternatives to MSFT Premier Support - Analyst Reports


Reports from industry analysts Gartner, IBRS and ISG all confirm significant price increases for Microsoft Premier Support are under way. As companies are forced to transition into the Unified model in 2020 and beyond, support costs are rising 15-20% year-over-year for a large portion of the MS Premier Support enterprises. As a result, many are looking for viable alternatives to Microsoft Premier Support.  Explore the research analyst criteria for yourself and see why they recommend US Cloud.

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Get the IBRS report »

Get the ISG report »

Response Time

Is your Microsoft issue critical? As the only proven alternative to Microsoft Premier Support, US Cloud will respond to your ticket in fifteen minutes or less – 5x faster than Microsoft. Receive prioritized problem resolution for your enterprise’s most complex issues. Get the fastest prioritized response times with 24×7 elevated break/fix support and access to designated support engineers (DSE). US Cloud Premier Support offers the top problem resolution services to enterprises world-wide.

Alternatives to Microsoft Premier Support Response Times
Alternatives to Microsoft Premier Support - Workforce


Alternatives to Microsoft Premier Support should improve both the support experience and security posture of your enterprise. US Cloud Premier Support uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize enterprise satisfaction with All-American Microsoft technology service delivery, Designated Support Engineers (DSE) and Technical Account Managers (TAM). Switching to US Cloud Premier Support assures your organization is meeting U.S. compliance and security standards.

Proven History

US Cloud has more than two decades of experience supporting all Microsoft technologies. We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments. Join the ranks of US Cloud Premier Support enterprises and agencies like Garmin, American Cancer Society, US Department of State, and American Family Insurance whose CIOs are using their cost savings to fund innovation.

Alternatives to Microsoft Premier Support - Proven History
Alternatives to Microsoft Premier Support - TAM DSE


Viable alternatives to Microsoft Premier Support must include technical account managers (TAM) and designated support engineers (DSE). TAMs deliver a higher level of Microsoft support by interfacing between your internal IT team and the US Cloud Premier Support Team. As the conduit between your organization and our global support resources, the TAM will manage your Microsoft technologies to improve the operational health of your IT. DSEs keep your enterprise running at maximum performance with dedicated support for your core Microsoft technologies. Achieve long-term IT success with US Cloud Premier Support DSEs to ensure successful deployments, help reduce mission-critical downtime and fill Microsoft skill gaps.


Those seeking comprehensive third-party support alternatives for Microsoft tools and solutions need look no further than US Cloud Premier Support. Get comprehensive enterprise support across all Microsoft products, technologies and platforms. In addition, enterprises receive cross-platform support for Cisco, VMware and others. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support helps you identify risks, prevent issues, and improve migration readiness for you and your organization. Your team need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers.

Alternatives to Microsoft Premier Support - Comprehensive Support

Alternatives to Microsoft Premier Support - Next step

Alternatives to Microsoft Premier Support – Next Step

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier Support customers to enjoy ultra-responsive support from US citizens, save up to 50% on support costs and free up funds to drive innovation.