Alternatives to Microsoft Premier Support.
ALTERNATIVES TO MICROSOFT PREMIER SUPPORT
Alternatives to Microsoft Premier Support Save Enterprises up to 50%. See What Alternatives Gartner and IDC Recommend. Selection Criteria Include Cost Savings, Covers All MSFT Products, Response / Resolution Time, US Based, DSE / TAM, SLAs, and Proven Ability to Deliver.
Save 30% to 50%
versus Microsoft
Premier/Unified
15 Minute
Response from
Live Engineer
All US-Based
Engineering
Teams
Managed
Microsoft
Escalations
25+ Years
MSFT Product
Support
Trusted by
Midsize to Large
Global Enterprises
Why You Need a Microsoft Premier (Unified) Support Alternative
Save 30% to 50%
vs. Microsoft Premier (Unified) Support, per analyst research
Resolve Issues Quickly
Prioritized problem resolution for you and your team’s most complex issues
All Domestic
US Cloud uses domestic, US based Engineering teams
Microsoft Expertise
Your trusted Technical Account Manager is invested in your success
100,000 Tickets Solved
Written SLAs for managed Microsoft escalations when necessary
MS Software Insurance
Reduce the risk of long and costly downtime for you and your customers
2023 PREMIER/UNIFIED SUPPORT PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, Microsoft EA negotiators, and enterprise clients all confirm ongoing significant price increases for Microsoft Premier and Unified Support. As companies are forced to transition into the Unified model in 2022 and 2023 (SAB credits retired Feb 2023), support costs are rising 23-29% year-over-year (or more) for a large portion of the Premier Support base. Some MS support customers are being sold support plans that are labeled “Premier” but have most of the Unified support characteristics and accompanying YOY egregious cost increases. Examples of 3 year forecasting for Unified are producing anticipated price increases of over 90% — and in some cases mushrooming to over 285%.
Resolve Enterprise Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in fifteen minutes or less – 4x faster than Microsoft. Receive prioritized problem resolution for you and your enterprise’s most complex issues. Get the fastest prioritized response times with 24×7 elevated break/fix support and access to Designated Support Engineers (DSE).
NEVER OFF-SHORED
Microsoft Premier Support from US Cloud provides 24/7 coverage for all MS products and is ITAR compliant. You will never be transferred to a call center overseas. Streamline IT support and reduce communication breakdowns with service delivery from US based engineers at US Cloud. Recover faster or prevent service disruptions altogether with reliable Microsoft Premier Support delivered globally 24/7 by US Cloud.
Microsoft Expertise
US Cloud has more than two decades of experience supporting all Microsoft technologies. We have over 25 Microsoft certifications covering Cloud, on-premise, and hybrid environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments. Get the most from your MSFT investments by taking full advantage of product feature sets, reducing downtime and and adhering to US Cloud real world best practices.
TAM / DSE
Viable alternatives to Microsoft Premier Support must include technical account managers (TAM) and designated support engineers (DSE). TAMs deliver a higher level of Microsoft support by interfacing between your internal IT team and the US Cloud Premier Support Team. As the conduit between your organization and our global support resources, the TAM will manage your Microsoft technologies to improve the operational health of your IT. DSEs keep your enterprise running at maximum performance with dedicated support for your core Microsoft technologies. Achieve long-term IT success with US Cloud Premier Support DSEs to ensure successful deployments, help reduce mission-critical downtime and fill Microsoft skill gaps.
Comprehensive
Those seeking comprehensive third-party support alternatives for Microsoft tools and solutions need look no further than US Cloud Premier Support. Get comprehensive enterprise support across all Microsoft products, technologies and platforms. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support helps you identify risks, prevent issues, and improve migration readiness for you and your organization. Your team need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers.
