Former Microsoft Premier Support Portal and MS Unified Portal users who login to the new US Cloud Microsoft Support Portal are noting a better overall support experience. Enterprise demos available upon request.
To ensure a better user experience for US Cloud Microsoft Support customers, we recently completed a total rebuild of our Premier Support Portal. Here’s a look at the new unified enterprise support features designed to streamline and optimize your interactions with US Cloud.
Configurable Enterprise Alerting Tool
This tool will allow Microsoft Enterprise Support users to set up alerts based on rules that trigger an email when thresholds are met. For example, you will be able to receive a notification when:
File collaboration and large file upload capabilities
We will support uploads of much larger files in the future, plus you will be able to see what files have been uploaded on individual tickets and can download files provided by US Cloud Engineers.
US Cloud Microsoft Support Portal Messaging System
US Cloud will provide in-portal messages related to any known outages, upcoming changes to your environment, or general informational details through this system.