US Cloud Healthcare Case Study #3
Mid-Sized Hospital Referred to US Cloud by…Microsoft!
Client: Mid-Sized US Hospital
Annual Revenue: $900 M
Key Drivers: Cost avoidance, critical outage with no support
Client Profile: Mid-sized Hospital in the Southeastern US with 5,500 employees. The Hospital’s Microsoft environments are all on-premise except for O365. The Hospital is looking at closing their datacenter and moving to Azure in 2022-23.
Why Leave Microsoft Support: The Hospital simply couldn’t afford Unified and opted out, planning to use internal IT resources and Microsoft Pay-Per- Incident Support. When vital systems crashed and they couldn’t reach Microsoft, the Hospital was left completely vulnerable during the pandemic.
Switching to US Cloud: US Cloud received a call from their Microsoft EA rep, desperately trying to get help for his client. The primary care Hospital had lost three of its four Exchange servers with the fourth only working intermittently. The outage could cripple Hospital operations and Microsoft wasn’t responding.
IT staff called their main Microsoft account manager for help, but he could not get a response either. As a last resort, the Microsoft rep Googled Premier Support alternatives and found US Cloud.