Public sector can still buy Microsoft Premier Support
Public sector Microsoft Premier Support clients can renew Premier until July 1, 2024.
- Beginning July 1, 2023, Microsoft will no longer enter into Premier Support agreements for new public sector customers or multi-year deals.
- Existing public sector customers who have not yet transitioned to Unified can renew their Premier Support agreement prior to July 1, 2024.
Public sector customers include National, Federal, State and Local Government (SLG), State-owned Enterprises (SOE), and Education (EDU).
Microsoft Premier Support for pubic sector incudes the following services:
Support Account Management from an assigned Microsoft resource (“Services Resource”) helps to build and maintain relationships with your management and service delivery staff and helps you arrange each element of the Premier Support to meet your business requirements.
Workshops help you to prevent problems, increase system availability and assist with creating MS products and solutions based on Microsoft technologies.
Problem Resolution Support provides assistance for problems with specific symptoms encountered while using MS Products, where there is a reasonable expectation that the problem is caused by MS Products.
Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Support as well as requests for consultative assistance for design, development and deployment issues.
Information Services provide your staff with the latest knowledge on Microsoft technologies to enhance your in-house support capabilities.