How to buy Microsoft Unified Support and save 30-50%
According to former Premier Support clients who have transitioned to Unified, the real value of Premier was being able to buy only the support hours they needed.
Microsoft Premier Support was expensive but at least enterprise CIOs could reliably predict future support costs and satisfy their CFO. With the new Unified Support model, enterprises are forced to spend for supporting Microsoft technologies they don’t use or in some cases, that they’re already paying for.
Here are the biggest detractors for Unified:
- Unified Sticker Shock – For some enterprises, Microsoft Unified Support is a good fit. Careful licensing strategy and aggressive Microsoft negotiations can yield relatively affordable OEM support on par with past Premier Support contracts. But for those enterprises on the wrong side of Microsoft’s Unified pricing formula, 30%, 50%, even 300%+ increases are not uncommon with the forced transition from Premier to Unified.
- Pricing Predictability at Risk – Microsoft Unified Support is a risk to enterprise technology budgets. CTOs must be able to accurately forecast Microsoft cloud consumption while avoiding significant future Unified cost increases. Unified Support’s unlimited Microsoft product support initially looks attractive but often results in significant cost increases for enterprises over time.
- Falling Support Quality – According to research by a leading Microsoft industry analyst, the transition to Unified Support has been a customer satisfaction disaster. Based on interviews with Microsoft Premier and Unified Support enterprise clients over the last five years, the percentage of Fortune 500 reporting falling Microsoft Enterprise Support quality went from 17% in 2018 to a whopping 68% in 2023.
Savvy enterprises are switching from Microsoft Unified to US Cloud and saving 30-50%.
Enterprises are able to buy the Microsoft support hours they need from US Cloud, so there’s no wasted IT budget dollars. In addition, most are reporting improved support quality to Gartner along with faster response times, time to resolution, and financially backed SLAs.
Once again, CIOs are able to reliably predict their future Microsoft Enterprise Support services costs while reducing compliance risk with US Cloud’s all domestic US based engineering teams.
Additionally, US Cloud Microsoft Enterprise Support clients are able to extend the life of their Microsoft assets by avoiding Microsoft-dictated upgrades and migrations just to stay fully supported.
If you’re smart you’ll contact US Cloud to start improving support and saving now.