Take Your IT Support to the Next Level with a DSE
Microsoft Premier Support DSE at US Cloud provides deeper technical expertise along a particular Microsoft technology, giving you the highest level of preventive maintenance and enhanced operations for your key technologies:
Coordinated Service Delivery and Service Delivery Planning
DSE resources will work with any other US Cloud Microsoft resources to assist in their technology area for reactive troubleshooting or preventative services delivery, such as a Risk Assessment Program (RAP) or Healthcheck. DSE resources can increase effectiveness of those resources by efficiently and accurately sharing details around your infrastructure, business issues, and product usage – knowledge that only a long-term engagement can build.
DSE is coordinated within your existing Premier Support engagement, including a detailed, documented service delivery plan, updated quarterly, which includes technology-specific DSE goals, expectations, projects, recommended services, timelines and facilitation steps.
Root Cause Analysis
Receive root cause analysis of any Critical Situation (CritSit) specific to the covered technology, along with recommendations and plans for preventing recurrences.
Technology-specific training is conducted via informal formats to equip your team with increased skills and knowledge along a particular Microsoft technology.