MSFT PREMIER SUPPORT RENEWAL PRICE INCREASE
Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support agreement renewing customers to Unified Support.
The new Unified support agreement includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.
MS Unified agreement (Premier renewals) pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers.