MICROSOFT PROFESSIONAL SUPPORT PAY PER INCIDENT

Frustrated with incidents? Enjoy ultra-responsive 24/7 USA support for all MSFT products. 

Microsoft Professional Support Cost Savings - 30-60%
30% – 60%
Savings vs.
Microsoft
US Cloud Professional Support 6 Minute Response Time
30 Minute
Response from

Live Engineer
US Citizen Professional Support at US Cloud
All US Citizens
ITAR/DFARS
Compliant
Microsoft Certified Engineers - US Cloud
72k Tickets Solved
SLAs for Managed
MSFT Escalations
Microsoft Certified Partner - US Cloud
20+ Years MSFT Product Experience
Fortune 500 Professional Support Customers at US Cloud
Trusted by
Fortune 500
Worldwide

THE MICROSOFT PROFESSIONAL SUPPORT ALTERNATIVE

US Cloud is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality Microsoft support at a lower price
Video ThumbnailMicrosoft Premier Support Switching to US Cloud - youtube Video

US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

US Cloud Premier Support Client ListUS Cloud is Trusted World Wide

US Cloud is has more than two decades of experience supporting all Microsoft technologies with global Fortune 500, Small and Medium Enterprise, US Federal, State and local government clients.  Here’s why:

  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting with over 72,000 tickets worked, 5,000+ migrations managed
  • We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments
  • Supporting Fortune 500s to S&M enterprise on issues that range from routine to mission critical

US Cloud History Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

Why You Need a Microsoft Professional Support Pay Per Incident Alternative

Microsoft Professional Support Pay Per Incident Cost Savings with US Cloud

Save 30% – 60%
vs. Microsoft Unified Support, per analyst research

Microsoft Professional Pay Per Incident Support Better Response Time with US Cloud

Resolve Issues Quickly
Prioritized problem resolution for you and your team’s most complex issues

All US Citizen Team with US Cloud Professional Pay Per Incident Support

All US Citizens
US Cloud Professional Support uses only screened US citizens and is ITAR/DFARS compliant

Microsoft Professional Pay Per Incident Support Alternative US Cloud Supports All Microsoft Technologies

Microsoft Expertise
Collaborate with a trusted Technical Account Manager who’s invested in advancing your mission

microsoft-ticket

72,000 Tickets Solved
Written SLAs for managed Microsoft escalations when necessary

Holistic Enterprise Support Across All Your Technology Platforms – Microsoft, Cisco, VMware and AWS

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware, cloud, hybrid and on-premises

Microsoft Professional Pay Per Incident Support Alternative US Cloud Saves 30% - 60% or more

30% – 60% Average Cost Savings 

Verified reports from Microsoft clients confirm that a large portion of Unified Support subscribers should anticipate 30%+ price increases as their Unified Support renews. US Cloud can rescue those endangered IT budgets with its Microsoft Pay Per Incident Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.

The Only Proven Microsoft Professional Pay Per Incident Support Alternative is US Cloud

MICROSOFT SUPPORT PRICING — REPORTS FROM THE FIELD:

Reports from industry analysts, VAR/LAR, and client companies all confirm the significant price increases for Microsoft Support under way. As companies increase their Microsoft Cloud services consumption over the next decade (2019-2029) their Enterprise Agreements (EA) and Unified Support costs are rising 30% or more at renewal for a large portion of Microsoft business customers. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.

US Cloud Pro Support 5 Times Faster Than Microsoft Professional Pay Per Incident Support Response Time

Resolve Issues Quickly

Is your issue critical? US Cloud will respond to your ticket in 30 minutes or less – 4x faster than Microsoft Professional Pay Per Incident Support. Receive prioritized problem resolution for you and your business’ most complex issues. Get the fastest prioritized response times with 24×7 elevated break/fix support and access to designated support engineers (DSE). US Cloud Professional Support offers the top problem resolution services to businesses world-wide.

All US Citizen Support Team with US Cloud Professional Pay Per Incident Support Services

All US Citizens

US Cloud Professional Support uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize business satisfaction with All-American Microsoft technology service delivery. Professional Support includes service delivery from 100% screened US citizen designated system engineers (DSE) and Technical Account Managers (TAM). US Cloud Professional Support service delivery assures your organization is meeting U.S. compliance and security standards.

US Cloud Professional Support Delivered from Heartland USA

US Cloud Microsoft Premier Support is Never Outsourced and Does Not Use Overseas Call Centers

Microsoft Expertise

US Cloud has more than two decades of experience supporting all Microsoft technologies. We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments.

72,000 Tickets Solved

US Cloud Professional Support has resolved more than 72,000 tickets for clients. US Cloud also offers written SLAs for managed Microsoft escalations if necessary. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.

Explain Your Issue Once with US Cloud Professional Support

Priority Support

Your team need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers. All Professional Support engineers are screened US citizens who will quickly resolve incidents for you and your business’ most complex issues.

Microsoft Professional Pay Per Incident Support vs US Cloud Pro Support Call Routing

Cross-Platform Microsoft Professional Pay Per Incident Support Alternative

Cross-Platform

Get comprehensive business support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Professional Support helps you identify risks, prevent issues, and improve migration readiness for you and your organization.

US Cloud Cross Platform Support

Next step - Microsoft Professional Pay Per Incident Support Alternative is US Cloud

Take the Next Step for a Pay Per Incident Alternative

US Cloud is the proven leader in providing reputable Microsoft business support services to clients world-wide.  We enable Microsoft Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.