Microsoft Professional Support Price.
MICROSOFT PROFESSIONAL SUPPORT PRICE
Compare Microsoft Professional Support prices to US Cloud. See if ultra-responsive 24/7 USA support with 2x faster resolution time is worth it to your business.
| Microsoft Business (Professional) Support Plans | US Cloud Premier Support |
Microsoft Business Support |
Microsoft Business Support-5 |
|---|---|---|---|
| Price | Per hour |
Per 1 incident | Per 5 incidents |
| Initial Response Time | 15 min critical 15 min standard |
2 hour critical 8 hour standard |
2 hour critical 8 hour standard |
| Service Delivery – All screened US citizens | Yes | No | No |
| TTR – Average time to resolution | 17 days | 58 days | 58 days |
| Proactive Support – Engineer-led risk assessments, chalk talks, planning, implementation and supportability engagements | Yes | No | No |
| PRS – Reactive support 24/7/365 | Yes | Yes | Yes |
| Support Coverage – All Microsoft products | Yes | Yes | Yes |
| Advanced Support – Technical Account Manager (TAM), root cause analysis, products out of support lifecycle | Yes | No | No |
MICROSOFT PROFESSIONAL (BUSINESS) SUPPORT PRICE
Microsoft Professional Support now falls under Microsoft Business Support Services. It still offers a single incident or 5 pack price options. As the Microsoft enterprise support option called Unified has expanded with its “as needed” support model, the trickle down affect has impacted Pro/Business support. Incident cases are staying open for much longer, frustrating many IT and business leaders.
While a per incident price may look more attractive at first glance, waiting months for a support issue to be resolved may not be the best choice for organizations that rely heavily on Microsoft technologies for core business functions.
Choose Microsoft Business incidents if you need inexpensive and can wait longer. Choose US Cloud Premier Support if you want quality and faster resolution. Premium Microsoft Support at US Cloud is delivered by seasoned USA professionals fixing issues 2x faster resulting in less downtime and more productive teams.
