Microsoft Professional Support Price.


Compare Microsoft Professional Support prices to US Cloud. See if ultra-responsive 24/7 USA support with 2x faster resolution time is worth it to your business.

Microsoft Business (Professional) Support Plans US Cloud
Premier Support
Business Support
Business Support-5
Price Per
Per 1 incident Per 5 incidents
Initial Response Time 15 min critical
15 min standard
2 hour critical
8 hour standard
2 hour critical
8 hour standard
Service Delivery – All screened US citizens Yes No No
TTR – Average time to resolution 17 days 58 days 58 days
Proactive Support – Engineer-led risk assessments, chalk talks, planning, implementation and supportability engagements Yes No No
PRS – Reactive support 24/7/365  Yes Yes Yes
Support Coverage – All Microsoft products Yes Yes Yes
Advanced Support – Technical Account Manager (TAM), root cause analysis, products out of support lifecycle Yes No No


Microsoft Professional Support now falls under Microsoft Business Support Services. It still offers a single incident or 5 pack price options. As the Microsoft enterprise support option called Unified has expanded with its “as needed” support model, the trickle down affect has impacted Pro/Business support. Incident cases are staying open for much longer, frustrating many IT and business leaders.

While a per incident price may look more attractive at first glance, waiting months for a support issue to be resolved may not be the best choice for organizations that rely heavily on Microsoft technologies for core business functions.

Choose Microsoft Business incidents if you need inexpensive and can wait longer. Choose US Cloud Premier Support if you want quality and faster resolution. Premium Microsoft Support at US Cloud is delivered by seasoned USA professionals fixing issues 2x faster resulting in less downtime and more productive teams.

Get Microsoft Support for Less

Unlock Better Support & Bigger Savings

  • Save 30-50% on Microsoft Premier/Unified Support
  • 2x Faster Resolution Time + SLAs
  • All-American Microsoft-Certified Engineers
  • 24/7 Global Customer Support