MICROSOFT UNIFIED SUPPORT CANADA
The proven Microsoft Unified Support alternative for Canada is US Cloud. Enjoy ultra-responsive support, save 30% – 60% and free up funds to drive innovation.
30% – 60%
Savings vs.
Microsoft
6 Minute
Response from
Live Engineer
All US Citizens
ITAR/DFARS
Compliant
67,000 Tickets
< 1% Escalated
to Microsoft
Enterprise,
Cloud, Dev
c. 1999
Trusted by
Fortune 500
Worldwide
THE ONLY PROVEN ALTERNATIVE TO MICROSOFT UNIFIED SUPPORT
US Cloud is Built to Support Microsoft
US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades. We offer:
- Ultra-focused, low-overhead operations in the Midwest
- True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
- Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
- Fixated on higher-quality MSFT support at a lower price
US Cloud Client Journey
Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:
- Were you determined to leave Microsoft Premier Support?
- When did you realize you COULD leave Microsoft?
- Did your relationship with Microsoft suffer after switching?
- How has it gone so far with US Cloud support?
- How fast or responsive has US Cloud been?
- What about ticket resolution times?
- What do your engineers think about US Cloud?
- Any regrets moving to US Cloud for Premier Support?
US Cloud is Trusted World Wide
US Cloud is a trusted, experienced Microsoft Partner with global Fortune 500, Small and Medium Enterprise (SME), US Federal, State and local government clients. Here’s why:
- 20+ year Microsoft Partner; 15+ year Certified Partner, 5+ Cloud Partner
- Over 67,000 tickets worked, 5,000+ migrations managed, deep Microsoft experience
- Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
- Supporting Fortune 100s to S&M enterprise on issues that range from routine to mission critical
Brief History of US Cloud
In 1996 FrontPages Web Hosting was founded by Rob LaMear. Since then our brands have supported over 2.1 billion logins across 80 countries. We now have veteran leadership, zero debt and 20+ years of financial stability behind us. Milestones include:
- 1999 – Fpweb.net became the first provider in the World to host SharePoint.
- 2002 – Fpweb.net surpasses 100 million logins under management.
- 2006 – Fpweb.net performs 1,000th client platform migration.
- 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
- 2013 – US Cyber Vault launched to secure client data and protect global brands.
- 2017 – US Cloud launched, formalizing Microsoft Premier Support services.
Why Canada Needs a Microsoft Unified Support Alternative
Save 30-60%
vs Unified Support Canada by Microsoft
5x Faster Response
than Unified Support Canada by Microsoft initial response time, resolve issues quickly
Never Outsourced
Microsoft Premier Support Canada is 24/7 and ITAR/DFARS compliant
Hours Never Expire
Always be able to open Premier Support tickets whenever needed
Microsoft Expertise
Collaborate with a trusted account manger who’s invested in your priorities
<1% Tickets Escalated
Over 62,000 tickets resolved with less than 1% escalated to Microsoft product teams
Priority Support
Get the fastest prioritized Canadian response times for business critical Microsoft support
Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises
30% to 60% Unified Support Cost Savings
Recent analyst research shows that most Microsoft Premier Support customers in Canada will see a 30% to 60% price increase when Microsoft switches to Unified Support in 2018-2019. US Cloud can save you that 30-60% with its Premier Support because you only buy the support hours you need and the hours never expire.
WHAT THE ANALYSTS ARE SAYING:
Early reports from both industry analysts and client companies point to a significant price increase on the horizon for Microsoft Premier Support customers. As companies are forced to transition to Unified Support, some industry experts are predicting 25%-30% increases (or more) for a large portion of the Premier Support base. Recent reports from the field are turning up examples that are much higher, with multiple clients reporting support price increases of over 40%, and even some instances of costs mushrooming to over +100% and beyond.
5x Faster Response
Is your issue business critical? US Cloud will respond to your Premier Support ticket in six minutes or less – 5x faster than Microsoft Unified. Receive prioritized problem resolution for your most complex issues. Get the fastest prioritized response times with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Microsoft Unified Support for Canada offers the top problem resolution services to you.
NEVER OUTSOURCED
Microsoft Unified Support Canada from US Cloud is 24/7 and ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize your Microsoft platform availability with global Microsoft Premier service delivery. Microsoft Unified Support Canada includes service delivery from dedicated support engineers (DSE). US Cloud Premier Support service delivery is never outsourced. Recover faster or prevent service disruptions altogether with reliable Microsoft Unified Support delivered globally 24/7.
Hours Never Expire
Always be able to open support tickets whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Elevate your Microsoft technical support – Open tickets on behalf of your team and reduce frustration with prioritized response times and all tickets worked 24/7/365.
MICROSOFT EXPERTISE
US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting global enterprises and all Microsoft technologies. We are Microsoft certified Plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your platforms with consults, roadmaps, or risk assessments.
<1% of Tickets Escalated
Microsoft Unified Support Canada from US Cloud has resolved more than 61,000 tickets with less than 1% escalated to Microsoft and other product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.
CANADIAN MICROSOFT PRIORITY SUPPORT
You won’t need to worry about wasting time explaining your issue from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft certified engineers. Our global Premier support engineer teams work 24/7/365 to quickly resolve your most complex issues.
Cross-Platform Support
Get comprehensive Canadian Enterprise support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing Microsoft solutions areas. US Cloud Microsoft Unified Support for Canada helps you identify risks, prevent issues, and improve your migration readiness.
Your Next Step for Unified Support Savings in Canada
US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support, save 30% to 60% on support costs and free up funds to drive innovation.