Microsoft Unified Support for Government.
MICROSOFT UNIFIED SUPPORT FOR GOVERNMENT
Microsoft Unified Support for Government by US Cloud is a comprehensive Microsoft support service specifically designed for U.S. Federal, State, and Local Government, providing 30-50% budget savings opportunities, rigorous security and ITAR compliance. Service delivery teams are extensively screened and US citizenship affirmed.
Save 30% to 50%
versus Microsoft
Premier/Unified
15 Minute
Response from
Live Engineer
All US-Based
Engineering
Teams
Managed
Microsoft
Escalations
25+ Years
MSFT Product
Support
Trusted by
Midsize to Large
Global Enterprises
Why You Need a Microsoft Premier (Unified) Support Alternative
Save 30% to 50%
vs. Microsoft Premier (Unified) Support, per analyst research
Resolve Issues Quickly
Prioritized problem resolution for you and your team’s most complex issues
All Domestic
US Cloud uses domestic, US based Engineering teams
Microsoft Expertise
Your trusted Technical Account Manager is invested in your success
100,000 Tickets Solved
Written SLAs for managed Microsoft escalations when necessary
MS Software Insurance
Reduce the risk of long and costly downtime for you and your customers
2023 PREMIER/UNIFIED SUPPORT PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, Microsoft EA negotiators, and enterprise clients all confirm ongoing significant price increases for Microsoft Premier and Unified Support. As companies are forced to transition into the Unified model in 2022 and 2023 (SAB credits retired Feb 2023), support costs are rising 23-29% year-over-year (or more) for a large portion of the Premier Support base. Some MS support customers are being sold support plans that are labeled “Premier” but have most of the Unified support characteristics and accompanying YOY egregious cost increases. Examples of 3 year forecasting for Unified are producing anticipated price increases of over 90% — and in some cases mushrooming to over 285%.
Resolve Enterprise Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in fifteen minutes or less – 4x faster than Microsoft. Receive prioritized problem resolution for you and your enterprise’s most complex issues. Get the fastest prioritized response times with 24×7 elevated break/fix support and access to Designated Support Engineers (DSE).
NEVER OFF-SHORED
Microsoft Premier Support from US Cloud provides 24/7 coverage for all MS products and is ITAR compliant. You will never be transferred to a call center overseas. Streamline IT support and reduce communication breakdowns with service delivery from US based engineers at US Cloud. Recover faster or prevent service disruptions altogether with reliable Microsoft Premier Support delivered globally 24/7 by US Cloud.
Microsoft Expertise
US Cloud has more than two decades of experience supporting all Microsoft technologies. We have over 25 Microsoft certifications covering Cloud, on-premise, and hybrid environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments. Get the most from your MSFT investments by taking full advantage of product feature sets, reducing downtime and and adhering to US Cloud real world best practices.
100,000 Tickets Solved
100,000 Tickets SolvedUS Cloud Premier Support has resolved more than 100,000 tickets for clients. US Cloud offers Service Level Agreements (SLAs) for initial response times, severity response times and Microsoft escalations. As part of any ticket escalation to Microsoft, US Cloud white-gloves the entire process so you can continue to innovate and drive your technology projects forward while getting the most out of your Microsoft investments.
Priority Support
Priority SupportNever again have to worry about wasting time explaining your issue from the beginning several times. That won’t happen at US Cloud. Reduce frustration and Time to Resolution (TTR) with expert Microsoft-certified engineers who are fanatical and proud of their work. All US Cloud Premier Support engineers are screened US citizens who will quickly resolve your enterprise’s most complex issues.
MS Software Insurance
MS Software Insurance Your business runs Microsoft software on-premises and in the Cloud and depends on it working when you need it most. Many organizations look at US Cloud Microsoft support as insurance to minimize the risk of long and costly downtime of their Microsoft software. Buy only the MS Software insurance you need (nothing wasted) to keep your business running and see why US Cloud is the #1 alternative to Microsoft Premier/Unified support according to Gartner.
Government Procurement and Contracting for Microsoft Support
US Cloud Microsoft Support for Government replaces Microsoft Premier/Unified and serves the needs of: Federal government, state government, local government, aerospace, military, defense contractors and research labs.
US Cloud Business Profile: Certified Small Business registered with SAM.gov, MPIN 86137652R, SBA Office Code 0768, DUNS# 78-462-6355, NAICS 541511, PSC D300, CAGE 4XKR3, NIGP 920-45-84, Country 189, Congressional district 02, Metro statistical area 7040
Contract Vehicles: NASPO, GSA, GWAC, IDIQ, NASA SEWP V
eProcurement: SAP Ariba, GSA, Exostar
Background Checks: DD254, DHS E-Verify
