ALTERNATIVES TO MICROSOFT UNIFIED SUPPORT

Alternatives to Microsoft Unified Support Save Enterprises 30% – 60%.  See What Alternatives Gartner and IBRS Recommend.  Selection Criteria Include Cost Savings, Covers All MSFT Products, Response Time, US Based, DSE / TAM and Proven Ability to Deliver.

Microsoft Premier (Unified) Support Cost Savings - 30-60%
30% – 60%
Savings vs.
Microsoft
US Cloud Premier Support - 15 Minute Response Time
15 Minute
Response from

Live Engineer
US Citizen Premier (Unified) Support at US Cloud
All US Citizens
ITAR/DFARS
Compliant
Microsoft Certified Engineer Support - US Cloud
72k Tickets Solved
SLAs for Managed
MSFT Escalations
Microsoft Certified Support - US Cloud
20+ Years
MSFT Product
Experience
Fortune 500 Premier (Unified) Microsoft Enterprise Support at US Cloud
Trusted by
Fortune 500
Worldwide

THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT

US Cloud is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, Previous Microsoft TAMs and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality MSFT support at a lower price
Video ThumbnailMicrosoft Premier Support Switching to US Cloud - youtube Video

US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

US Cloud is Trusted World Wide

US Cloud is has more than two decades of experience supporting all Microsoft technologies with global Fortune 500, Small and Medium Enterprise, US Federal, State and local government clients.  Here’s why:

  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting with over 72,000 tickets worked, 5,000+ migrations managed
  • We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments
  • Supporting Fortune 500s to S&M enterprise on issues that range from routine to mission critical

US Cloud History Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

Alternatives to Microsoft Unified Support: Selection Criteria

Alternatives to Microsoft Unified Support Cost Savings with US Cloud

Cost Savings
30% – 60% savings vs. MSFT Unified (Premier) Support, per analyst research

Alternatives to Microsoft Unified Support Better Response Time with US Cloud

Response Time
Prioritized problem resolution for you and your enterprise’s most complex issues

Alternatives to Microsoft Premier Support Require US Workforce

Workforce
Improve experience/security with screened US citizens and ITAR/DFARS compliance

Alternatives to Microsoft Unified Support Include TAMs and DSEs for all Microsoft technologies

TAM / DSE
Collaborate with trusted Technical Account Manager & Designated Support Engineer to advance your mission

Alternatives to Microsoft Unified Support Must Have Proven Track Record and SLAs

Proven History
Global performance record with financially backed SLAs and managed MSFT escalations when necessary

Alternatives to Microsoft Unified Support Should Include Cross-platform Support for Cisco and VMware at a Minimum

Comprehensive
Comprehensive support for Microsoft, Cisco, VMware, cloud, hybrid and on-premises

Cost Savings 

Verified reports from Microsoft clients confirm that a large portion of Unified Support subscribers should anticipate 50%+ price increases when transitioning from Premier to Unified Support. US Cloud can rescue those endangered IT budgets with its alternative to Microsoft Unified Support. With US Cloud, organizations can continue to pay for support of products they use, not for a portfolio of MSFT products they don’t need. Enterprise clients typically save 30-60% by switching to US Cloud Premier Support.

Alternatives to Microsoft Unified Support - Cost Savings
Alternatives to MSFT Unified Support - Analyst Reports

ALTERNATIVES TO MSFT UNIFIED SUPPORT — ANALYST REPORTS:

Reports from industry analysts Gartner, IBRS and ISG all confirm significant price increases for Microsoft Unified Support are under way. As companies are forced to transition from the Premier to Unified support model in 2020 and beyond, support costs are rising 15-20% year-over-year for a large portion of the MS Unified Support enterprises. As a result, many are looking for viable alternatives to Microsoft Unified Support.  Explore the research analyst criteria for yourself and see why they recommend US Cloud.

Get the Gartner report »

Get the IBRS report »

Get the ISG report »

Response Time

Is your Microsoft issue critical? As the only proven alternative to Microsoft Unified Support, US Cloud will respond to your ticket in fifteen minutes or less – 4x faster than Microsoft. Receive prioritized problem resolution for your enterprise’s most complex issues. Get the fastest prioritized response times with 24×7 elevated break/fix support and access to designated support engineers (DSE). US Cloud Premier Support offers the top problem resolution services to enterprises world-wide.

Alternatives to Microsoft Unified Support Response Times
Alternatives to Microsoft Unified Support - Workforce

Workforce

Alternatives to Microsoft Unified Support should improve both the support experience and security posture of your enterprise. US Cloud Premier Support uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize enterprise satisfaction with All-American Microsoft technology service delivery, Designated Support Engineers (DSE) and Technical Account Managers (TAM). Switching to US Cloud Premier Support assures your organization is meeting U.S. compliance and security standards.

Proven History

US Cloud has more than two decades of experience supporting all Microsoft technologies. We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments.  Join the ranks of US Cloud Premier Support enterprises and agencies like Garmin, NASA, American Cancer Society, US Department of State, Ryder, and American Family Insurance whose CIOs are using their 30-60% cost savings to fund innovation.

Alternatives to Microsoft Unified Support - Proven History
Alternatives to Microsoft Unified Support - TAM DSE

TAM / DSE

Viable alternatives to Microsoft Unified Support must include technical account managers (TAM) and designated support engineers (DSE). TAMs deliver a higher level of Microsoft support by interfacing between your internal IT team and the US Cloud Premier Support Team. As the conduit between your organization and our global support resources, the TAM will manage your Microsoft technologies to improve the operational health of your IT. DSEs keep your enterprise running at maximum performance with dedicated support for your core Microsoft technologies. Achieve long-term IT success with US Cloud Premier Support DSEs to ensure successful deployments, help reduce mission-critical downtime and fill Microsoft skill gaps.

Comprehensive

Those seeking comprehensive third-party support alternatives for Microsoft Unified support, tools and solutions need look no further than US Cloud Premier Support. Get comprehensive enterprise support across all Microsoft products, technologies and platforms. In addition, enterprises receive cross-platform support for Cisco, VMware and others. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support helps you identify risks, prevent issues, and improve migration readiness for you and your organization. Your team need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers.

Alternatives to Microsoft Unified Support - Comprehensive Support

Alternatives to Microsoft Unified Support - Next step

Alternatives to Microsoft Unified Support – Next Step

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide.  We enable Microsoft Unified Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.