WHAT IS AZURE RAPID RESPONSE?
Azure Rapid Response is business critical support for Microsoft Azure. By adding Azure Rapid Response and Escalation to your US Cloud Premier Support agreement, you can expect a 30 minute response time, access to a dedicated team of trusted advisors and guaranteed escalation times to Microsoft based on ticket severity.
30 Minute Response Time for Critical Issues
Business applications and platforms that leverage public cloud services like Microsoft Azure require around the clock availability, lightning-fast user response, and resiliency to handle unforeseen events. MSFT Azure includes these capabilities today and now so can your support team.
Users of your Azure based applications and platform demand high levels of service availability – and downtime can lead to significant business impact. With Azure Rapid Response, our dedicated team of Azure certified engineers (all US citizens) respond within 30 minutes and will immediately begin working to resolve your issue.
Save 30% – 60% vs Microsoft Rapid Response
With US Cloud Premier Support and Azure Rapid Response and Escalation you can cut your Microsoft support bill in half. All engineers are US citizens which makes us ITAR/DFARS compliant.
We have over 20 years of Microsoft support experience and 25+ MSFT certifications; we’ve escalated less than 3% of our 72,000 tickets to Microsoft. Join the ranks of our global Fortune 500 clients using their support savings to innovate and grow their business.
Azure Rapid Response Benefits
- Improved knowledge & collaboration across teams
- Accelerated change, adoption, and time to value
- Reduced time to recover
- Expose risks that limit service disruptions
- Dedicated support team
- Reduced risk of disruption
AZURE RAPID RESPONSE & ESCALATION
Get business critical support for Microsoft Azure with US Cloud Premier Support.
Azure web applications on IaaS, Azure web applications on PaaS, Azure services such as virtual machine, network storage, service bus and more.
Azure Dedicated Host
Increase uptime, security, control and supportability with Azure dedicated hosts supported by US Cloud Azure Rapid Response.
Your Next Step for Azure Rapid Response at US Cloud
US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Unified Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.