US Cloud Support Services.

Faster, more economical Microsoft support for enterprises worldwide

Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. We support all Microsoft technologies but you only pay for the coverage you need.

Microsoft Enterprise Support at US Cloud

More Economical Microsoft Support

Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate up to an 85% price increase over the next three years when forced into the Unified Support model. US Cloud can rescue those endangered IT budgets with its Microsoft Enterprise Support alternative.

With US Cloud, organizations can continue to pay only for the support they need, not for products they don’t use. Clients typically save 30-50% when switching from MS Premier/Unified support to US Cloud.

2023 Premier/Unified Price Increases

Reports from industry analysts, Microsoft EA negotiators, and enterprise clients all confirm ongoing significant price increases for Microsoft Premier (Unified) Support. As Microsoft commercial customers were forced to transition into the Unified model in 2022 (SAB credits retired Feb 2023), support costs are rising 13-19% year-over-year (or more) for a large portion of the Premier Support base.

Some Microsoft public sector customers are being sold support plans that are labeled “Premier” but have most of the Unified support characteristics and accompanying YOY egregious cost increases. Examples of 3 year forecasting for Premier/Unified are producing anticipated price increases of over 60% — and in some cases mushrooming to over 85%.

Faster Time to Resolution

Is your Microsoft Enterprise Support issue critical? US Cloud responds to all your tickets in fifteen minutes or less – 4x faster than Microsoft. Receive prioritized problem resolution for you and your enterprise’s most complex issues.

US Cloud time to resolution (TTR) is 2x faster than MS Premier/Unified Support. Get the fastest prioritized response times with 24×7 elevated break/fix support and access to Designated Support Engineers (DSE).

ISO Compliance

ISO 27001 Compliant as certified by DQS

Our systemic focus on customer information security has been recognized as ISO 27001 compliant by DQS.

We have the strictest safeguards in place to ensure data privacy and protection throughout the entire organization.

Never Off-Shored

Microsoft Premier Support from US Cloud provides 24/7 coverage for all MS products and is ITAR compliant. You will never be transferred to a call center overseas. Streamline IT support and reduce communication breakdowns with service delivery from US based engineers at US Cloud.

Recover faster or prevent service disruptions altogether with reliable Microsoft Premier Support delivered globally 24/7 by US Cloud.

Enterprise Diversity Supplier

Enterprises adding diverse suppliers give themselves additional opportunity to procure supplies while boosting competition between suppliers for the best service and price. A robust supplier diversity program presents the advantage of good press and proves to customers and stakeholders that the enterprise is committed to investing in the broader community.

US Cloud seeks enterprise and government clients who value a diverse supply chain and are committed to diverse procurement practices. US Cloud is an enterprise diverse supplier under:

  • Small-business enterprise (SBE)
  • Small-business for government contracting (SBA)
  • Woman-owned business enterprise (WBE)
Get Microsoft Support for Less

Unlock Better Support & Bigger Savings

  • Save 30-50% on Microsoft Premier/Unified Support
  • 2x Faster Resolution Time + SLAs
  • All-American Microsoft-Certified Engineers
  • 24/7 Global Customer Support