When it comes to Microsoft support, questions are bound to come up — whether you’re troubleshooting an issue, planning a deployment, or looking for the right help. This FAQ page brings together the most common questions and clear answers to guide you through the world of Microsoft technologies and support options. With better insight into common challenges and solutions, your team can save time, avoid confusion, and work more effectively with Microsoft or trusted partners like US Cloud.
US Cloud, as an alternative to Microsoft's own Unified support, provides comprehensive support for all Microsoft business software / services. Learn more.
US Cloud asserts it both responds and resolves support tickets faster than Microsoft Unified Support. Verify for yourself in contract SLAs. Learn more.
Microsoft support takes 1-8 hours to respond depending on the type of MS support you have. Faster 15-minute response available from US Cloud. Learn more.
The return on investment (ROI) for using an alternative to Microsoft Unified Support can be significant. See how to quantify support benefits. Learn more.
Alternatives to Unified Support generally cover a broad range of products/services, often comparable to what you'd get from Microsoft itself. Learn more.
Alternative Microsoft Unified Support providers offer deep technical expertise designed to match/exceed the support provided directly by MS. Learn more.
Service Level Agreements (SLA) of alternative Microsoft support providers include availability, response/resolution time, escalation + more. Learn more.
Yes, switching from Microsoft Unified Support to US Cloud will save you money in several ways, depending on your specific situation and needs. Learn more.
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