US Cloud Financial Case Study #2
Banking on US Cloud for Big Microsoft Support Savings
Client: Ultra Large Bank in USA
Annual Revenue: $20+ B
Key Drivers: Cost reduction
Client Profile: One of the top ten commercial and retail banks in the USA with with more than 70,000 employees and over $350 billion in assets. Extremely complex hybrid Microsoft environments.
Why Leave Microsoft Support: The Client first explored alternatives after being pushed to switch to Unified Support in 2019. Even with significant SAB credits to soften the blow, the increase in year one was significant. Although the Bank came close to switching to US Cloud that year, conservative members of leadership were concerned with the risk of moving to a third-party to support critical systems. In year two, it became an imperative. After using most of their SAB credits, the second year brought another Unified Support cost increase that more than doubled their already exorbitant Microsoft Support bill.
Switching to US Cloud: The Bank’s IT Team had continued its discussions with US Cloud from the previous year, gaining more confidence that the company could handle their support needs. The bank made the decision to sign with US Cloud, but started their support agreement several months earlier than their Microsoft Support renewal date to overlap programs and hedge their bets on whether US Cloud would work for the Bank.