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Healthcare Case Studies Showcase.

Faster more economical Microsoft Support for healthcare providers and hospitals

In health IT, fixing issues faster matters. Critical outages don’t just mean business shortfalls, they mean degradation to patient care. You and your patients deserve faster Microsoft Support. In addition, healthcare providers and hospitals are reinvesting the 30-50% support savings from US Cloud to reinvest in AI personalization and deliver better patient outcomes.

Sometimes we submit tickets that aren’t even incident related, we just have a question that we want to talk through with someone and your team is always there to offer advice and help right away. We, we leverage you guys, not just for when something's on fire. We truly see US Cloud as a partner.

- Ed L

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I think our experience with US Cloud has actually been better than Microsoft, because when we are down, we require response as quickly as possible. With US Cloud we get calls back within 15 minutes.

- Ed P

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Support was great, initially took a few days to be contacted but once the ticket was in progress the response time was fantastic. Unfortunately, we were not able to resolve the issue (in fairness it was an environment issue and not SharePoint) on the calls and one of the troubleshooting items caused us quite an issue on reboot but thankfully we were already in a downtime, we were able to rectify that issue and run our updates all within the downtime window, so it all worked out. I would like to say all the techs were super friendly and great to work with. I am very happy to have US Cloud as our support.

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