Case Studies2018-09-12T15:14:31+00:00

PREMIER SUPPORT CASE STUDIES AT US CLOUD

Customer Success Stories

US Cloud Premier Support Client Case Studies

A Viable Alternative to Microsoft Premier (Unified) Support – Gartner

Industry: Healthcare

Support Engaged
US Cloud Premier Support

Business Problem Solved
Migration to Office 365 and admin support

Applications Covered
Windows Server
Active Directory
Office 365

Narrative
A longtime US Cloud client in the healthcare industry initially utilized US Cloud for hosting. After deciding to move to Office 365, US performed the migration from end to end and the client now utilizes US Cloud for Office 365 support. US Cloud manages that environment, and Active Directory, which helps the client maximize its Microsoft investment, with US Cloud providing easily accessible help and expertise. In addition to help desk and break fix, US Cloud has also provided Office 365 training for this client as part of its support.

Industry: Manufacturing

Support Engaged
US Cloud Premier Support

Business Problem Solved
Better collaboration and improved 2nd/3rd tier support

Applications Covered
Windows Server
Active Directory
MS SQL Server
SharePoint Server

Narrative
A longtime US Cloud client in the manufacturing industry with a Fortune 500 parent company needed a hosted cloud solution for an extranet that would simplify its processes. With a SharePoint environment, Active Directory and SQL Server securely hosted and managed by US Cloud, this satisfied customer is able to provide its clients access to a secure, yet accessible, extranet site with custom workflows. The client cites the reliable uptime, responsive and knowledgeable support, in addition to the unlimited number of users, as some of the key reasons it is satisfied with US Cloud’s support. Most recently, this client engaged US Cloud for SQL reporting services assistance.

Industry: Engine Filtration

Support Engaged
US Cloud Premier Support

Business Problem Solved
Expert support available as help desk escalation point for Microsoft technologies

Applications Covered
Windows Server
Active Directory
MS SQL Server
SharePoint Server
Project Server

Narrative
US Cloud provides a client in the engine filtration industry support for Project Server, SharePoint, SQL, and Windows. With US Cloud’s support team only a call or click away, this client has been able to increase the efficiency of its project management system and improve collaboration by integrating its project management system with its company intranet. US Cloud serves as an escalation point for this client’s internal help desk and provides expert advice as needed. This client also utilizes US Cloud for special projects, including its migration to SharePoint 2016.

Industry: Pharma

Support Engaged
US Cloud Premier Support

Business Problem Solved
Dynamics CRM integration with SharePoint

Applications Covered
Windows Server
Active Directory
MS SQL Server
SharePoint Server
Dynamics CRM

Narrative
A longtime US Cloud client in the pharmaceutical industry needed a customer relationship management system and wanted to tie it to its company intranet site. US Cloud provides managed hosting in a secure, private cloud for Dynamics CRM, SharePoint, SQL, and Active Directory for the client. Integrating Dynamics CRM with the client’s SharePoint intranet, US Cloud also serves as a safety net for support issues. This client appreciates and depends on the reliability and care of US Cloud’s infrastructure and support.

Industry: Energy

Support Engaged
US Cloud Premier Support

Business Problem Solved
Secure, dependable email

Applications Covered
Windows Server
Active Directory
Exchange Server

Narrative
A longtime US Cloud client in the energy sector has Exchange Server hosted with US Cloud and depends on US Cloud for secure email, backup, and Active Directory management. This client appreciates the reliable uptime and the responsiveness to any questions or issues that come up.

Industry: Energy

Support Engaged
US Cloud Premier Support

Business Problem Solved
Managed email support

Applications Covered
Windows Server
Active Directory
MS SQL Server
SharePoint Server
Exchange Server

Narrative
A longtime US Cloud client in the energy sector trusts US Cloud to support Exchange Server and Active Directory. This client relies on US Cloud’s 24/7/365 all-USA-based support to help when needed for its critical email flow. US Cloud also hosts Exchange, SharePoint, and SQL for the client in US Cloud’s secure, private cloud. Most recently, this client has engaged US Cloud for disaster recovery services and domain controller support.

Industry: Home Improvement

Support Engaged
US Cloud Premier Support

Business Problem Solved
Patch management, monitoring, and backup of on-premises infrastructure

Applications Covered
Windows Server
Active Directory

Narrative
A longtime US Cloud client in the home improvement industry relies on US Cloud for patching its on-premises infrastructure and providing monitoring and backups. The care and support received from US Cloud has touched Active Directory and Windows. This client trusts US Cloud with access to their environment to help with any Microsoft issues that arise.