PREMIER SUPPORT FOR DEVELOPERS
Microsoft Premier Support for Developers from US Cloud provides Reactive and Proactive Support as Well as Application Development Managers (ADM). Reactive Developer Support Includes Code Related Break-Fix for All Severities. Proactive Support Includes Validating Architecture, Best Practices Guidance, Code Reviews, Migration Assessments and Training.
30% – 60%
All US Citizens
< 1% Escalated
Why You Need Premier Support for Developers
30-60% Average Cost Savings
Verified reports from Microsoft clients confirm that a large portion of Premier Support for Developers subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.
2019 UNIFIED PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.
Resolve Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized Developer problem resolution for you and your developers most complex issues. Get the fastest prioritized response times for developers with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Developers offers the top problem resolution services to development teams.
US Cloud Premier Support for Developers uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize citizen satisfaction with All-American Microsoft technology service delivery. Premier Support for Developers includes service delivery from 100% screened US citizen dedicated system engineers (DSE) and Application Development Managers (ADM). US Cloud Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.
Hours Never Expire
Always be able to open tickets on behalf of your developers whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Do more with your shrinking IT budget while maintaining data and support sovereignty.
US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting development teams and all Microsoft technologies. We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your software offerings with software consults, roadmaps, or risk assessments.
<1% of Tickets Escalated
US Cloud Premier Support for Developers has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.
Development teams need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified developers. All Premier Support Developers are screened US citizens who will quickly resolve issues for you and your developers most complex issues.
Get comprehensive Developer support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for Dev guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Developers helps you identify risks, prevent issues, and improve migration readiness for you and your organization.
Take the Next Step for Microsoft Premier Support for Developers at US Cloud
US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.