MICROSOFT PREMIER SUPPORT FOR DEVELOPERS

Microsoft Premier Support for Developers at US Cloud provides Reactive and Proactive Support as Well as Application Development Managers (ADM). Reactive Developer Support Includes Code Related Break-Fix for All Severities. Proactive Support Includes Validating Architecture, Best Practices Guidance, Code Reviews & Migration Assessments.

Microsoft Unified Support Cost Savings - 30-60%

30% – 60%
Savings vs.
Microsoft

US Cloud Premier Support 6 Minute Response Time

6 Minute
Response from

Live Engineer

US Citizen Premier (Unified) Support at US Cloud

All US Citizens
ITAR/DFARS
Compliant

Microsoft Certified Engineers - US Cloud

67,000 Tickets
< 1% Escalated
to Microsoft

Microsoft Certified Partner - US Cloud

Enterprise,
Cloud, Dev
c. 1999

Fortune 500 Premier (Unified) Support Customers at US Cloud

Trusted by
Fortune 500
Worldwide

THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT

Microsoft Certified Partner - US CloudMicrosoft Cloud Solution Provider (CSP) - US Cloud

US Cloud is Built to Support Microsoft

US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades.  We offer:

  • Ultra-focused, low-overhead operations in the Midwest
  • True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Fixated on higher-quality MSFT support at a lower price
Video ThumbnailMicrosoft Premier Support Switching to US Cloud - youtube Video

US Cloud Client Journey

Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:

  • Were you determined to leave Microsoft Premier Support?
  • When did you realize you COULD leave Microsoft?
  • Did your relationship with Microsoft suffer after switching?
  • How has it gone so far with US Cloud support?
  • How fast or responsive has US Cloud been?
  • What about ticket resolution times?
  • What do your engineers think about US Cloud?
  • Any regrets moving to US Cloud for Premier Support?

US Cloud Premier Support Client ListUS Cloud is Trusted World Wide

US Cloud is a trusted, experienced Microsoft Partner with global Fortune 500, Small and Medium Enterprise (SME), US Federal, State and local government clients.  Here’s why:

  • 20+ year Microsoft Partner; 15+ year Certified Partner, 5+ Cloud Partner
  • Over 67,000 tickets worked, 5,000+ migrations managed, deep Microsoft experience
  • Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
  • Supporting Fortune 100s to S&M enterprise on issues that range from routine to mission critical

US Cloud History Timeline

Brief History of US Cloud

In 1996 FrontPages Web Hosting was founded by Rob LaMear.  Since then our brands have supported over 2.1 billion logins across 80 countries.  We now have veteran leadership, zero debt and 20+ years of financial stability behind us.  Milestones include:

  • 1999 – Fpweb.net became the first provider in the World to host SharePoint.
  • 2002 – Fpweb.net surpasses 100 million logins under management. 
  • 2006 – Fpweb.net performs 1,000th client platform migration.
  • 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
  • 2013 – US Cyber Vault launched to secure client data and protect global brands.
  • 2017 – US Cloud launched, formalizing Microsoft Premier Support services.

Why You Need Premier Support for Developers

Premier Support for Developers - 30 to 60% Cost Savings with US Cloud

Save 30-60%
vs Microsoft Premier (Unified) Support for Developers, per analyst research

Premier Support for Developers - 5x Faster Response Time at US Cloud

Resolve Issues Quickly
Prioritized problem resolution for you and your Developers most complex issues

Premier Support for Developers - Never Outsourced with US Cloud

US Citizens
Premier Support Developer uses only screened US citizens and is ITAR/DFARS compliant

Premier Support for Developers - Hours Never Expire at US Cloud

Hours Never Expire
Always be able to open tickets on behalf of your developers when needed

Premier Support for Developers - Get Microsoft Expertise at US Cloud

Microsoft Expertise
Collaborate with a trusted Application Development Manager who’s invested in advancing your mission

Less Than 1% Tickets Escalated to Microsoft at US Cloud Premier Support for Developers

<1% Tickets Escalated
Over 62,000 tickets resolved with less than 1% escalated to Microsoft product teams

Premier Support for Developers - Get Priority Support at US Cloud

Priority Support
Get the fastest prioritized response times for developers

Get comprehensive support across all platforms with Premier Support for Developers

Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

Microsoft Premier Support for Developers at US Cloud Saves 30 - 60%

30-60% Average Cost Savings

Verified reports from Microsoft clients confirm that a large portion of Premier Support for Developers subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.

Microsoft Premier Support for Developers - Cost Increase Confirmed by Analysts

2019 UNIFIED PRICING — REPORTS FROM THE FIELD:

Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.

US Cloud Premier Support for Developers is 5 Times Faster Than Microsoft Premier Support Developers Response Time

Resolve Issues Quickly

Is your issue critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized Developer problem resolution for you and your developers most complex issues. Get the fastest prioritized response times for developers with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Developers offers the top problem resolution services to development teams.

6-minute Response SLA at US Cloud Premier Support for Developers

All Screened US Citizens with US Cloud Premier Support Services for Developers

US Citizens

US Cloud Premier Support for Developers uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize citizen satisfaction with All-American Microsoft technology service delivery. Premier Support for Developers includes service delivery from 100% screened US citizen dedicated system engineers (DSE) and Application Development Managers (ADM). US Cloud Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.

US Cloud Premier Support Deliverd from Heartland USA

US Cloud Premier Support for Developers is Never Outsourced

US Cloud Premier Support for Developers Hours Never Expire

Hours Never Expire

Always be able to open tickets on behalf of your developers whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Do more with your shrinking IT budget while maintaining data and support sovereignty.

US Cloud Premier Support hours never expire

Microsoft Premier Support for Developers Hours Expire

Microsoft Expertise

US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting development teams and all Microsoft technologies.  We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments.  Leverage US Cloud Microsoft expertise to optimize your software offerings with software consults, roadmaps, or risk assessments.

US Cloud is Microsoft Certified Partner for Developers

US Cloud is a Microsoft Cloud Solution Provider for Developers

US Cloud Premier Support for Developers Escalates Less Than 1% of All Tickets to Microsoft

<1% of Tickets Escalated

US Cloud Premier Support for Developers has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.

Resolve Issues Quickly with US Cloud Premier Support for Developers

Priority Support

Development teams need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated.  Reduce frustration and time to resolution (TTR) with expert Microsoft certified developers.  All Premier Support Developers are screened US citizens who will quickly resolve issues for you and your developers most complex issues.

Microsoft Premier Support for Developers vs US Cloud Premier Support Developers Call Routing

Cross-Platform Microsoft Premier Support for Developers

Cross-Platform

Get comprehensive Developer support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for Dev guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Developers helps you identify risks, prevent issues, and improve migration readiness for you and your organization.

US Cloud Premier Support for Developers Covers All Microsoft, Cisco, VMware and Amazon AWS

Next step - Microsoft Premier Support for Developers at US Cloud

Take the Next Step for Microsoft Premier Support for Developers at US Cloud

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide.  We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.