MICROSOFT PREMIER SUPPORT FOR DEVELOPERS
Microsoft Premier Support for Developers at US Cloud provides Reactive and Proactive Support as Well as Application Development Managers (ADM). Reactive Developer Support Includes Code Related Break-Fix for All Severities. Proactive Support Includes Validating Architecture, Best Practices Guidance, Code Reviews & Migration Assessments.
30% – 60%
All US Citizens
< 3% Escalated
20+ Years of Microsoft Product Support
THE ONLY PROVEN ALTERNATIVE TO MICROSOFT PREMIER (UNIFIED) SUPPORT
US Cloud is Built to Support Microsoft
US Cloud is a highly-specialized IT shop that has been dedicated to Microsoft products and support for over two decades. We offer:
- Ultra-focused, low-overhead operations in the Midwest
- True experts in the Microsoft stack, with former CIO’s, Microsoft TAM’s, and Microsoft-certified engineers on staff
- Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting
- Fixated on higher-quality Microsoft support at a lower price
US Cloud Client Journey
Former Microsoft Premier Support client discusses switching to US Cloud. Learn how the organization redeployed their 38% Premier Support cost savings in year 1 and how US Cloud is helping reduce VMware support costs in year 2. He also answers the following questions:
- Were you determined to leave Microsoft Premier Support?
- When did you realize you COULD leave Microsoft?
- Did your relationship with Microsoft suffer after switching?
- How has it gone so far with US Cloud support?
- How fast or responsive has US Cloud been?
- What about ticket resolution times?
- What do your engineers think about US Cloud?
- Any regrets moving to US Cloud for Premier Support?
US Cloud is has more than two decades of experience supporting all Microsoft technologies with global Fortune 500, Small and Medium Enterprise, US Federal, State and local government clients. Here’s why:
- Extensive experience in Microsoft support, platform migrations, managed services, and secure cloud hosting with over 72,000 tickets worked, 5,000+ migrations managed
- We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments
- Supporting Fortune 500s to S&M enterprise on issues that range from routine to mission critical
Brief History of US Cloud
In 1996 FrontPages Web Hosting was founded by Rob LaMear. Since then our brands have supported over 2.1 billion logins across 80 countries. We now have veteran leadership, zero debt and 20+ years of financial stability behind us. Milestones include:
- 1999 – Fpweb.net became the first provider in the World to host SharePoint.
- 2002 – Fpweb.net surpasses 100 million logins under management.
- 2006 – Fpweb.net performs 1,000th client platform migration.
- 2012 – Fpweb.net expands managed services to include support for Microsoft Exchange, SQL and Windows Server.
- 2013 – US Cyber Vault launched to secure client data and protect global brands.
- 2017 – US Cloud launched, formalizing Microsoft Premier Support services.
Why You Need Premier Support for Developers
30-60% Average Cost Savings
Verified reports from Microsoft clients confirm that a large portion of Premier Support for Developers subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.
2019 UNIFIED PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over 100%.
Resolve Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in six minutes or less – 5x faster than Microsoft. Receive prioritized Developer problem resolution for you and your developers most complex issues. Get the fastest prioritized response times for developers with 24×7 elevated break/fix support and access to dedicated support engineers (DSE). Premier Support for Developers offers the top problem resolution services to development teams.
US Cloud Premier Support for Developers uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize citizen satisfaction with All-American Microsoft technology service delivery. Premier Support for Developers includes service delivery from 100% screened US citizen dedicated system engineers (DSE) and Application Development Managers (ADM). US Cloud Premier Support service delivery assures your organization is meeting U.S. compliance and security standards.
US Cloud has more than two decades of experience supporting development teams and all Microsoft technologies. We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your software offerings with software consults, roadmaps, or risk assessments.
<3% of Tickets Escalated
US Cloud Premier Support for Developers has resolved more than 72,000 tickets with less than 3% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.
Development teams need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified developers. All Premier Support Developers are screened US citizens who will quickly resolve issues for you and your developers most complex issues.
Get comprehensive Developer support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for Dev guidance, implementation and training in fast-growing solutions areas. US Cloud Premier Support for Developers helps you identify risks, prevent issues, and improve migration readiness for you and your organization.
Take the Next Step for Microsoft Premier Support for Developers at US Cloud
US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.