MICROSOFT PREMIER SUPPORT PORTAL
Get all the perks of your Microsoft Premier Support Portal – login and open support tickets 24/7. Plus track your 30% – 60% cost savings with US Cloud.
30% – 60%
All US Citizens
PREMIER SUPPORT PORTAL PRICE INCREASE
Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support portal customers to Unified Support.
The new Unified support model includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.
Pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers accessing the portal.
CUT YOUR PREMIER PORTAL PRICE IN HALF
Why pay for support you don’t need? Channel your inner Ninja and cut your Premier Support portal price in half by only paying for the Microsoft support your enterprise consumes via its portal.
Our typical client gets 46% better Premier pricing at US Cloud, with some clients getting up to 300%! Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.
Right-size your Premier Support agreement and start saving today by switching to the US Cloud ticket portal – the only proven alternative to Microsoft Premier support services.
MICROSOFT PREMIER SUPPORT PORTAL ALTERNATIVES
Compare Microsoft Premier Support portal to US Cloud Premier Support and other alternatives.
See for yourself why enterprises worldwide are replacing Microsoft Premier with US Cloud.
ULTRA-RESPONSIVE, SUPPORT PORTAL FOR HALF THE PRICE
Get significant cost savings and 5x faster response times vs. Microsoft support portal – without sacrificing quality or expertise. With over 100,000 portal tickets resolved and two decades of experience, you can count on US Cloud.
“Looking back, going with US Cloud was a no brainer. I put a lot more effort into trying to stay with Microsoft than I should have. We will be renewing with US Cloud this year.”
COMPREHENSIVE MICROSOFT STACK SUPPORT PORTAL
Complete Microsoft support portal for all Microsoft products supported across the stack, including on-premise and cloud applications
US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.
Office 365 + Azure Enterprise Support Portal Included
For O365 or Azure (our two biggest portal categories), use US Cloud for edge cases or work-around solutions
For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish
CROSS PLATFORM SUPPORT PORTAL
Ability to solve complex problems when Microsoft issues also involve other common enterprise technology platforms such as Cisco, VMware and AWS.
Get 30% – 60% savings vs Cisco plus Microsoft Premier Support. Redeploy your savings where it’s needed most.
Live, US citizen engineers start troubleshooting your VMware or Microsoft support ticket within fifteen minutes, 24/7/365
THE US CLOUD ADVANTAGE
|Support Services||All on-premise / cloud MS products|
|24 / 7 / 365 global support|
|Operational and configuration support|
|Installation and upgrade support|
|Named technical account manager (TAM) available|
|Named designated support engineering (DSE) available|
|15-minute guaranteed response SLA for all cases|
|All screened US citizens for ITAR / DFARS compliance|
|Cross-platform support for MS, Cisco, VMware, AWS|
|Integrated performance support|
|Strategic Services||Cross-platform roadmap advisory services|
|Multi-cloud advisory services|
|Cross-platform license advisory services|
|Cross-platform security advisory services|
|Impact on Resources||Significantly reduce operating costs (budget, people, time)|
Take the Next Step for Better Premier Support Portal Pricing
US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide. We enable Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30% – 60% on support costs and free up funds to drive innovation.