MICROSOFT PREMIER SUPPORT PORTAL

Get all the perks of your Microsoft Premier Support Portal – login and open support tickets 24/7. Plus track your up to 50% cost savings with US Cloud.

Microsoft Premier Support Portal

Microsoft Premier (Unified) Support - cost savings at US Cloud
Save 30% to 50%
versus Microsoft
Premier/Unified
Microsoft Premier/Unified Support - 15 Minute Response Time at US Cloud
15 Minute
Response from

Live Engineer
Microsoft Premier/Unified Support - All US Citizen Engineers at US Cloud
All US-Based
Engineering
Teams
Microsoft Premier (Unified) Support Tickets - MSFT Escalation at US Cloud
Managed
Microsoft
Escalations
Microsoft Products Supported 20+ Years - US Cloud
20+ Years
MSFT Product
Support
Microsoft Premier/Unified Support - Fortune 500 Enterprises Trust US Cloud
Trusted by
Midsize to Large
Global Enterprises

PREMIER SUPPORT PORTAL PRICE INCREASE

Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support portal customers to Unified Support.

The new Unified support model includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.

Pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers accessing the portal.

CUT YOUR PREMIER PORTAL PRICE IN HALF

Why pay for support you don’t need?  Channel your inner Ninja and cut your Premier Support portal price in half by only paying for the Microsoft support your enterprise consumes via its portal.

Our typical client gets 46% better Premier pricing at US Cloud, with some clients getting up to 300%!  Capture even more savings by reducing your DSE wasted hours with a 63% smaller commitment at US Cloud.

Right-size your Premier Support agreement and start saving today by switching to the US Cloud ticket portal – the only proven alternative to Microsoft Premier support services.

Enterprise Microsoft Support Options

Compare US Cloud’s 24/7 global Microsoft enterprise support to MS and other alternatives.
See for yourself why enterprises worldwide are replacing MSFT Premier/Unified with US Cloud.

Microsoft Enterprise Support Ranked #1 - US Cloud

Price
15 min response – SLA
Global 24/7 L2-4 Engineers
100% USA – Secure, Compliant
Support all MSFT Products

Microsoft Enterprise Support Ranked #2

Price
60 min, no sla
24/7 L2-4
Onshore / Offshore
Full stack

Microsoft Premier/Unified Support Alternative Ranked #3

Price
45 min, no sla
24/7 L1-3
Offshore
Full stack

Microsoft Premier/Unified Support Alternative Ranked #4

Price
90 min, no sla
12/5 L1-2
Onshore / Offshore
cloud only

ULTRA-RESPONSIVE, SUPPORT PORTAL FOR HALF THE PRICE

Get significant cost savings and 5x faster response times vs. Microsoft support portal – without sacrificing quality or expertise.  With over 100,000 portal tickets resolved and two decades of experience, you can count on US Cloud.

  • Fully replace Microsoft Premier Support contract

  • Support for entire MSFT stack, including O365

  • Proactive and reactive tickets

  • All severity levels supported

Switched for Better Microsoft Premier (Unified) Pricing at US Cloud

“Looking back, going with US Cloud was a no brainer. I put a lot more effort into trying to stay with Microsoft than I should have. We will be renewing with US Cloud this year.”

Ryan H, Director of IT Infrastructure
Microsoft Enterprise Support Ticket Portal - US Cloud

MSFT tickets – US Cloud Q2 2019

COMPREHENSIVE MICROSOFT STACK SUPPORT PORTAL

Complete Microsoft support portal for all Microsoft products supported across the stack, including on-premise and cloud applications

US Cloud solves problems that MSFT won’t touch: WebEx no-longer working with your O365 calendars? We fix that. They don’t.

Office 365 + Azure Enterprise Support Portal Included

For O365 or Azure (our two biggest portal categories), use US Cloud for edge cases or work-around solutions

For online product bugs or code-fixes, US Cloud manages Microsoft escalations for you, start to finish

THE US CLOUD ADVANTAGE

US
Cloud
Microsoft
Support
Support Services All on-premise / cloud MS products
  24 / 7 / 365 global support
  Operational and configuration support
  Installation and upgrade support
  Named technical account manager (TAM) 
  Named designated support engineering (DSE) available
  15-minute guaranteed response SLA for all cases
 
  All domestic US based for ITAR / DFARS compliance
 
  Integrated performance support
 
Impact on Resources Significantly reduce operating costs (budget, people, time)
 

Next step - Microsoft Premier (Unified) Support at US Cloud

NEXT STEP TO SAVE 30-50% WITH US CLOUD

US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative. Businesses worldwide are replacing MSFT Premier/Unified with US Cloud to save 30-50% on support costs.
Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage and drive growth.