PREMIER SUPPORT PORTAL PRICE INCREASE
Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support portal customers to Unified Support.
The new Unified support model includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.
Pricing is based on a percentage of Office 365 annual costs, client software annual costs, other software and online annual costs. Analyst research shows that it adds up to a 30-60% price increase for most Microsoft enterprise support customers accessing the portal.