MICROSOFT PROFESSIONAL SUPPORT ALTERNATIVE
Enjoy ultra-responsive 24/7 USA support for all MSFT products.
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Save up to 50% versus Microsoft Premier/Unified
15 Minute Response from Live Engineer
All US Citizens ITAR/DFARS Compliant
100k Tickets Resolved MSFT Escalations
20+ Years MSFT Product Experience
Trusted by Fortune 500 Worldwide
Why You Need a Microsoft Professional Support Alternative
Save up to 50%
vs. Microsoft Unified Support, per analyst research
Resolve Issues Quickly
Prioritized problem resolution for you and your team’s most complex issues
All US Citizens
US Cloud Professional Support uses only screened US citizens and is ITAR/DFARS compliant
100,000 Tickets Solved
Written SLAs for managed Microsoft escalations when necessary
Cross-Platform
Comprehensive support for Microsoft/Cisco/VMware, cloud, hybrid and on-premises
Up to 50% Average Cost Savings
Verified reports from Microsoft clients confirm that a large portion of Unified Support subscribers should anticipate 30%+ price increases as their Unified Support renews. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients up 50% or more, while providing superior service, after switching them over to US Cloud Premier Support.
MICROSOFT SUPPORT PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR, and client companies all confirm the significant price increases for Microsoft Support under way. As companies increase their Microsoft Cloud services consumption over the next decade (2019-2029) their Enterprise Agreements (EA) and Unified Support costs are rising 30% or more at renewal for a large portion of Microsoft business customers. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over 100%.
Resolve Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in 30 minutes or less – 4x faster than Microsoft Professional Support. Receive prioritized problem resolution for you and your business’ most complex issues. Get the fastest prioritized response times with 24×7 elevated break/fix support. US Cloud Professional Support offers the top problem resolution services to businesses world-wide.
All US Citizens
US Cloud Professional Support uses only screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize business satisfaction with All-American Microsoft technology service delivery. Professional Support includes service delivery from 100% screened US citizen engineers. US Cloud Professional Support service delivery assures your organization is meeting U.S. compliance and security standards.
Microsoft Expertise
US Cloud has been a Microsoft Service Provider and a Cloud Solution Provider for more than two decades, with experience supporting all Microsoft technologies. We have over 25 Microsoft certifications plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments.
100,000 Tickets Solved
US Cloud Professional Support has resolved more than 100,000 tickets for clients. US Cloud also offers written SLAs for managed Microsoft escalations if necessary. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your Microsoft technology projects forward and get the most out of your Microsoft investments.
Priority Support
Your team need not worry about wasting time explaining your issue from the beginning several times as you are transferred or escalated. Reduce frustration and time to resolution (TTR) with expert Microsoft certified engineers. All Professional Support engineers are screened US citizens who will quickly resolve issues for you and your business’ most complex issues.
Cross-Platform
Get comprehensive business support across all your technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Professional Support helps you identify risks, prevent issues, and improve migration readiness for you and your organization.
Take the Next Step for a Professional Support Alternative
US Cloud is the proven leader in providing reputable Microsoft business support services to clients world-wide. We enable Microsoft Support customers to enjoy ultra-responsive support from US citizens, save up to 50% on support costs and free up funds to drive innovation.