Microsoft Professional Support Alternative
MICROSOFT PROFESSIONAL SUPPORT ALTERNATIVE
Enjoy ultra-responsive 24/7 USA support for all MSFT products.
Save 30% to 50%
versus Microsoft
Premier/Unified
15 Minute
Response from
Live Engineer
All US-Based
Engineering
Teams
Managed
Microsoft
Escalations
20+ Years
MSFT Product
Support
Trusted by
Midsize to Large
Global Enterprises
Why You Need a Microsoft Premier (Unified) Support Alternative
Save 30% to 50%
vs. Microsoft Premier (Unified) Support, per analyst research
Resolve Issues Quickly
Prioritized problem resolution for you and your team’s most complex issues
All Domestic
US Cloud uses domestic, US based Engineering teams
Microsoft Expertise
Your trusted Technical Account Manager is invested in your success
100,000 Tickets Solved
Written SLAs for managed Microsoft escalations when necessary
MS Software Insurance
Reduce the risk of long and costly downtime for you and your customers
2023 PREMIER/UNIFIED SUPPORT PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, Microsoft EA negotiators, and enterprise clients all confirm ongoing significant price increases for Microsoft Premier and Unified Support. As companies are forced to transition into the Unified model in 2022 and 2023 (SAB credits retired Feb 2023), support costs are rising 23-29% year-over-year (or more) for a large portion of the Premier Support base. Some MS support customers are being sold support plans that are labeled “Premier” but have most of the Unified support characteristics and accompanying YOY egregious cost increases. Examples of 3 year forecasting for Unified are producing anticipated price increases of over 90% — and in some cases mushrooming to over 285%.
Resolve Enterprise Issues Quickly
Is your issue critical? US Cloud will respond to your ticket in fifteen minutes or less – 4x faster than Microsoft. Receive prioritized problem resolution for you and your enterprise’s most complex issues. Get the fastest prioritized response times with 24×7 elevated break/fix support and access to Designated Support Engineers (DSE).
NEVER OFF-SHORED
Microsoft Premier Support from US Cloud provides 24/7 coverage for all MS products and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Streamline IT support and reduce communication breakdowns with service delivery from US based engineers at US Cloud. Recover faster or prevent service disruptions altogether with reliable Microsoft Premier Support delivered globally 24/7 by US Cloud.
Microsoft Expertise
US Cloud has more than two decades of experience supporting all Microsoft technologies. We have over 25 Microsoft certifications covering Cloud, on-premise, and hybrid environments. Leverage US Cloud Microsoft expertise to optimize your Microsoft technology based offerings with consults, roadmaps, or risk assessments. Get the most from your MSFT investments by taking full advantage of product feature sets, reducing downtime and and adhering to US Cloud real world best practices.
100,000 Tickets Solved
100,000 Tickets SolvedUS Cloud Premier Support has resolved more than 100,000 tickets for clients. US Cloud offers Service Level Agreements (SLAs) for initial response times, severity response times and Microsoft escalations. As part of any ticket escalation to Microsoft, US Cloud white-gloves the entire process so you can continue to innovate and drive your technology projects forward while getting the most out of your Microsoft investments.
Priority Support
Priority SupportNever again have to worry about wasting time explaining your issue from the beginning several times. That won’t happen at US Cloud. Reduce frustration and Time to Resolution (TTR) with expert Microsoft-certified engineers who are fanatical and proud of their work. All US Cloud Premier Support engineers are screened US citizens who will quickly resolve your enterprise’s most complex issues.
MS Software Insurance