Restore with Office 365 Engineering Direct
Limit potential downtime and restore business operations with the fastest Microsoft 365 support available.
Engineering Direct support offers the fastest response times available from Microsoft experts, helping to ensure M365 customers are provided with the highest level of Microsoft support available 24/7 worldwide. As an Engineering Direct customer, you receive accelerated access to senior support engineers working to restore your 365 tenant quickly. Restore services provide:
Immediate access to senior support engineers
Escalation begins with a designated Microsoft 365 Support Team who has deep knowledge of your enterprise’s Microsoft 365 environment.
Full Microsoft 365 tenant support
Premier Critical Support provides support for all business critical Microsoft technologies in use by your organization.
Increased executive visibility
If an incident has been open without resolution, the incident information is sent to executives in the M365 support group. This transparency brings considerable urgency to incidents open unreasonably long.
Response time backed by financial credits
For every severity 1/A incident, the team provides a 30-minute response time any hour of the day. This action is backed by financial credits based on the percentage of incidents in which the SLA is met or missed.