Azure Support Plans
AZURE SUPPORT PLANS
Compare Microsoft Azure Support Plan Features and Pricing to the up to 50% Cost Savings of Azure Support Plans at US Cloud.
| AZURE SUPPORT PLANS | Microsoft Azure Pro Direct |
US Cloud Azure Premier Support |
Microsoft Azure Unified Advanced |
US Cloud Azure Premier Support (Rapid Response) |
Microsoft Azure Unified Performance (Rapid Response) |
|---|---|---|---|---|---|
| Scope | Microsoft Azure: Production workload environments | All Microsoft Products, including Azure: Production and business-critical workloads | All Microsoft Products, including Azure: Production and business-critical workloads | All Microsoft Products, including Azure: Production and business-critical workloads | All Microsoft Products, including Azure: Production and business-critical workloads |
| Account Management (TAM) | Service Delivery Team | Service Delivery Manager Technical Advocate US Citizens |
Service Delivery Manager | Service Delivery Manager Technical Advocate US Citizens |
Service Delivery Manager Technical Advocate |
| Designated Service Engineer (DSE) | No | Yes US Citizens |
No | Yes US Citizens |
Yes |
| Proactive Support: Automated and Online Programs | As Needed | As Needed | As Needed | As Needed | As Needed |
| Proactive Support: Engineer-Led Risk Assessments, Advisory Services | Optional, extra charge | Your Choice | Specific Number of days included | Your Choice | Specific Number of days included |
| PRS – Reactive Support | As Needed | Your Choice | As Needed | Your Choice | As Needed |
| PRS – Online Services | Included in Azure fees at 8% | Your Choice | Included in fees at 8% of cost for Office 365 and 10% for Azure, Dynamics | Your Choice | Included in fees at 10% of cost for Office 365 and 12% for Azure, Dynamics |
| Initial Response Time | 60 min critical, 4 hours standard | 15 minutes | 60 min critical, 4 hours standard | 15 minutes | 15 min critical, 4 hours standard |
| Upgrades and Migrations | No | Yes | No | Yes | No |
| Third-Tier Support | No | Priority Routing for All Incidents | Priority Routing for Critical | Priority Routing for All Incidents | Priority Routing for All Incidents |
