AZURE SUPPORT PLANS

Compare Microsoft Azure Support Plan Features and Pricing to the up to 50% Cost Savings of Azure Support Plans at US Cloud.

AZURE SUPPORT PLANS Microsoft
Azure Pro Direct
US Cloud
Azure Premier Advanced
Microsoft
Azure Unified Advanced
US Cloud
Azure Premier Performance
Microsoft
Azure Unified Performance (Rapid Response)
Scope Microsoft Azure: Production workload environments All Microsoft Products, including Azure: Production and business-critical workloads All Microsoft Products, including Azure: Production and business-critical workloads All Microsoft Products, including Azure: Production and business-critical workloads All Microsoft Products, including Azure: Production and business-critical workloads
Account Management (TAM) Service Delivery Team Service Delivery Manager
US Citizens
Service Delivery Manager Service Delivery Manager Technical Advocate
US Citizens
Service Delivery Manager Technical Advocate
Designated Service Engineer (DSE) No No No Yes
US Citizens
Yes
Proactive Support: Automated and Online Programs As Needed As Needed As Needed As Needed As Needed
Proactive Support: Engineer-Led Risk Assessments, Advisory Services Optional, extra charge Your Choice Specific Number of days included Your Choice Specific Number of days included
PRS – Reactive Support As Needed Your Choice As Needed Your Choice As Needed
PRS – Online Services Included in Azure fees at 8% Your Choice Included in fees at 8% of cost for Office 365 and 10% for Azure, Dynamics Your Choice Included in fees at 10% of cost for Office 365 and 12% for Azure, Dynamics
Initial Response Time 60 min critical, 4 hours standard 15 minutes 60 min critical, 4 hours standard 15 minutes 15 min critical, 4 hours standard
Upgrades and Migrations No Yes No Yes No
Third-Tier Support No Priority Routing for All Incidents Priority Routing for Critical Priority Routing for All Incidents Priority Routing for All Incidents

Next step - Azure Support Plans at US Cloud

Take the Next Step for Azure Support Plans at US Cloud

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide.  We enable Microsoft Azure Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save up to 50% on support costs and free up funds to drive innovation.