AZURE SUPPORT PLANS

Compare Microsoft Azure Support Plan Features and Pricing to the 30% to 60% Cost Savings of Azure Support Plans at US Cloud.

Azure Support Plans

AZURE SUPPORT PLANSMicrosoft
Azure Pro Direct
US Cloud
Azure Premier Advanced
Microsoft
Azure Unified Advanced
US Cloud
Azure Premier Performance
Microsoft
Azure Unified Performance (Rapid Response)
ScopeMicrosoft Azure: Production workload environmentsAll Microsoft Products, including Azure: Production and business-critical workloadsAll Microsoft Products, including Azure: Production and business-critical workloadsAll Microsoft Products, including Azure: Production and business-critical workloadsAll Microsoft Products, including Azure: Production and business-critical workloads
Account Management (TAM)Service Delivery TeamService Delivery Manager
US Citizens
Service Delivery ManagerService Delivery Manager Technical Advocate
US Citizens
Service Delivery Manager Technical Advocate
Designated Service Engineer (DSE)NoNoNoYes
US Citizens
Yes
Proactive Support: Automated and Online ProgramsAs NeededAs NeededAs NeededAs NeededAs Needed
Proactive Support: Engineer-Led Risk Assessments, Advisory ServicesOptional, extra chargeYour ChoiceSpecific Number of days includedYour ChoiceSpecific Number of days included
PRS – Reactive SupportAs NeededYour ChoiceAs NeededYour ChoiceAs Needed
PRS – Online ServicesIncluded in Azure fees at 8%Your ChoiceIncluded in fees at 8% of cost for Office 365 and 10% for Azure, DynamicsYour ChoiceIncluded in fees at 10% of cost for Office 365 and 12% for Azure, Dynamics
Initial Response Time60 min critical, 4 hours standard6 minutes60 min critical, 4 hours standard6 minutes15 min critical, 4 hours standard
Upgrades and MigrationsNoYesNoYesNo
Third-Tier SupportNoPriority Routing for All IncidentsPriority Routing for CriticalPriority Routing for All IncidentsPriority Routing for All Incidents

Next step - Azure Support Plans at US Cloud

Take the Next Step for Azure Support Plans at US Cloud

US Cloud is the proven leader in providing reputable Microsoft enterprise support services to clients world-wide.  We enable Microsoft Azure Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, save 30-60% on support costs and free up funds to drive innovation.