Case Study: Ultra Large US Bank.
Client Profile
Why Leave Microsoft Support?
The Bank worked through the initial trial period with US Cloud and were able to let their Microsoft Unified contract expire, resulting in over a million in savings for IT.
The IT and Procurement teams were recognized specifically by the C-Suite for capturing seven figure savings without sacrificing capabilities.
US Cloud was also able to provide expert DSE’s for Azure and M365 from its substantial elite MSFT Partner network.
Why Switch to US Cloud
The Bank’s IT team had continued its discussions with US Cloud from the previous year, gaining more confidence that the company could handle their support needs. The Bank made the decision to sign with US Cloud but started their support agreement several months earlier than their Microsoft Support renewal date to overlap programs and hedge their bets on whether US Cloud would work for the Bank.
Benefit
The Bank worked through the initial trial period with US Cloud and were able to let their Microsoft Unified contract expire, resulting in over a million in savings for IT.
The IT and Procurement teams were recognized specifically by the C-Suite for capturing seven figure savings without sacrificing capabilities.
US Cloud was also able to provide expert DSE’s for Azure and M365 from its substantial elite MSFT Partner network.
Support Example
Azure Intune Fails to Force Updates to Devices
US Cloud was great to work with throughout the sales process. They provided invaluable information to help counter misinformation being fed to our senior IT leaders by Microsoft that could have blown our cost-saving opportunity.
—David C., Vice President of Strategic Sourcing
The Client was attempting to set Policies for Devices Intune Managed for two phases to force Windows Updates to process. Policies were applied, but corresponding devices were not taking action.
The Client opened a ticket with US Cloud to help review the policies and learn what they may be missing in order to get the devices to process outstanding updates.
US Cloud researched the issue and then advised the Client that the likely problem revolved around Microsoft Teams Rooms App (MTR). MTR has built in logic for a Windows 10feature that only allows updates (for devices running Microsoft Teams Rooms) after six months from the time when Windows makes a release update. This is accomplished by putting a special block for Microsoft Teams Rooms devices on the Windows Update for Business Channel (that is, Semi-Annual Channel) and through the app settings. During this blocked period Microsoft performs various tests both in-house and through device OEM partners to make sure that new Windows 10 feature release is working in harmony with the Microsoft Teams Rooms app and peripherals connected to it.
This is important to both ensure device security, consistent user experience and to make sure quality of experiences offered through Microsoft Teams Rooms app. The issue and cause were clarified in detail for the Client and IT was able to reset expectations regarding those delayed updates.
