Financial Services Case Studies Showcase.

A very large commercial bank in Western Europe was reeling from rapid growth of IT support costs. Although skeptical that a US-based firm could serve their needs, they found that quality Microsoft support during their primary business hours was both available and affordable. The primary procurement leader has actually become one of US Cloud’s biggest advocates.

One of the largest (top-five) US banks was shocked by a 150%+ price increase when Microsoft pushed a shift to Unified. Azure adoption was driving the Unified Support pricing formula and their roadmap called for more of the same. After two years of talking with US Cloud, the bank finally made the switch in 2020.

Facing deep IT staffing cuts to offset unexpected Microsoft Support cost increases, a large investment firm in the Northeast made the switch to US Cloud. The IT staff had resigned itself to the painfully slow response times they experienced with Microsoft.

We had a minute to sit down with Bob Love of Bottomline Technologies recently to discuss his perspective on managing IT service, the decision to move over from Microsoft Support, and his experience thus far with US Cloud.