WHAT IS MICROSOFT ENTERPRISE SUPPORT?

Microsoft Enterprise Support is made up of technology-specific support and enterprise-wide programs like Premier and Unified.  Microsoft Enterprise support provides mission-critical support to prevent costly downtime. Find the enterprise MSFT support that best fits your organization’s budget, technologies and response time needs.

Microsoft Enterprise Support

Microsoft Unified Support

Microsoft Unified Support fundamentally changes the enterprise support experience, providing organization-wide coverage for all Microsoft products.
Microsoft Unified Support affords you the peace of mind knowing your Microsoft products – and the people who use them – are supported, so you can focus on accelerating your enterprise. Compare Unified to Microsoft Premier Support.

UNIFIED
SUPPORT
DATASHEET
Best fit for: Large Enterprises
Industries: Financial Services, Healthcare, Government, Automotive, Manufacturing, Retail
Cost: Premium+ (Starts at $25,000 per year)
Advantages: One agreement covers all departments, as needed support across all Microsoft products
Disadvantages: Smaller EA customers reporting subpar experience, wasted support budget if not using all MS products, 7-16% price increase year over year
Key Takeaway: 3-year Unified cost forecast is a must

MSFT Enterprise Support - Unified Program

Microsoft Enterprise Support - Premier

Microsoft Premier Support

Microsoft Premier Support gives you access to an always-on global network of specialists with deep knowledge of Microsoft products.  This Microsoft product expertise allows you to optimize the value of your Microsoft investment with MS Premier Support services.
As a result, getting more done, faster, with less distraction to your IT operations.  With MS Premier Support, your enterprise can drive business outcomes, with a dedicated partnership helping you focus on your business goals, not your IT’s uptime. Compare Premier to Microsoft Unified Support.

PREMIER
SUPPORT
 DATASHEET
Best fit for: Medium Enterprises
Industries: Financial Services, Healthcare, Government, Automotive, Manufacturing, Retail
Cost: Premium (Starts at $15,000 per year)
Advantages: Menu style – choose your technologies and buy hours, predictable 5% price increase year over year
Disadvantages: Smaller EA customers no longer qualify, Mid-size EA customers reporting subpar experience, existing Premier clients will need to move to Unified or alternative by 2023
Key Takeaway: Still available 2021-2022

Azure Support

Azure Professional Direct (ProDirect) Support is for enterprises deploying business-critical, strategic applications on Microsoft Azure.
Billing and subscription support is included with your Microsoft Azure subscription, which you can submit through the Microsoft Azure admin portal. 

AZURE
SUPPORT
 DATASHEET
Best fit for: Small Enterprises
Industries: Financial Services, Healthcare, Government, Automotive, Manufacturing, Retail
Cost: Premium (Starts at $12,000 per year)
Advantages: As needed reactive Azure support, escalation management, pooled account management
Disadvantages: 1 hour response time for critical issues, credit card payment only
Key Takeaway: Baseline support for single application where 1 hour response may be too long for some

MS Enterprise Support for Azure

Microsoft Enterprise Support for Office 365

Office 365 Support

Premier Support Microsoft 365 provides elevated Microsoft 365 support for enterprises, including Microsoft-managed support from a cloud expert, exclusive proactive services for your Microsoft 365 environment, and highest priority reactive support.
Basic technical support is included with your Microsoft Office 365 subscription, which you can submit through the Microsoft Office 365 online portal. 

OFFICE 365
SUPPORT
 DATASHEET
Best fit for:  Small Enterprises
Industries: Financial Services, Healthcare, Government, Automotive, Manufacturing, Retail
Cost: Premium (Starts at $15,000 per year)
Advantages: Buy the M365 hours you need for the year, predictable 5% price increase year over year
Disadvantages: Smaller EA customers no longer qualify, Mid-size EA customers reporting subpar experience, existing Premier for M365 clients will need to move to Unified or alternative by 2023
Key Takeaway: Still available 2021-2022

Dynamics 365 Support

Professional Direct Support for Dynamics 365 is for small enterprises operating a 24/7 production environment requiring access to Dynamics experts for advisory and escalation services.
Basic technical support is included with your Microsoft Dynamics 365 subscription, which you can submit through the Microsoft Dynamics 365 admin center.

DYNAMICS
SUPPORT
 DATASHEET
Best fit for:  Small Enterprises
Industries: All
Cost: Standard ($3,600 for 20 users, per year)
Advantages: 1 hour response time for critical incidents
Disadvantages: 24/7 support only for critical incidents, technical account manager (TAM) is pooled
Key Takeaway: Baseline support for single application

MS Enterprise Support for Dynamics 365

US Cloud Microsoft Enterprise Support
Proven Results Last 12 Months

US Cloud is replacing Microsoft Premier/Unified support
and driving substantial savings for clients worldwide.

0M
in US Cloud client savings over 5 years for Microsoft support
0
Fortune 500 and Global 2000 clients served
0M
users supported in healthcare, financial, insurance, tech, gov, edu
0
countries supported 24/7/365 by US Cloud

Next step - Microsoft Premier (Unified) Support at US Cloud

NEXT STEP TO SAVE 30-50% WITH US CLOUD

US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative. Businesses worldwide are replacing MSFT Premier/Unified with US Cloud to save 30-50% on support costs.
Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage and drive growth.