Microsoft Dynamics 365 Support.

Get the Microsoft Dynamics help you need, when you need it

Microsoft Dynamics support has support options for business and enterprise. Get phone, chat, or premium D365 support to resolve issues even faster. Dynamics 365 support is a valuable resource for organizations that rely on Dynamics for their daily operations and want to get the most out of their Microsoft Dynamics 365 subscription.
Microsoft Dynamics 365 Support

What is Microsoft Dynamics 365 Support

Microsoft Dynamics 365 Support refers to the various services offered by Microsoft and US Cloud to assist users with their Dynamics 365 applications. These applications encompass a range of solutions for customer relationship management (CRM), enterprise resource planning (ERP), field service management (FSM), and more.

Here’s a breakdown of what Microsoft Dynamics 365 Support offers:

Types of Support

  • Technical Support: This involves troubleshooting technical issues, resolving system errors, and providing guidance on configuration and usage of Dynamics 365 features.
  • Functional Support: This focuses on assisting users with understanding and utilizing the functionalities within Dynamics 365 applications to achieve their business goals.
  • Self-Help Resources: Microsoft provides a comprehensive knowledge base, user guides, and online communities where users can find solutions to common issues and learn best practices.

Support Channels

  • Online Support: Users can access self-help resources, submit support tickets, and participate in online communities through the Microsoft Dynamics support website.
  • Phone Support: Paid phone support plans provide direct access to Microsoft support engineers for personalized assistance.
  • Third-Party Support: Microsoft Certified Partners such as US Cloud offer support services for Dynamics 365, often with a deeper understanding of specific industry needs and customizations.

Support Levels

  • Basic Support: This is included with all Dynamics 365 subscriptions and provides access to self-help resources and limited online support.
  • Advanced Support: Available as paid subscriptions, this level offers phone support with faster response times and dedicated engineers.
  • Premier Support: The highest tier of support features rapid response times, proactive problem identification, and dedicated customer success managers.

Additional Services

  • Training and Certification: Microsoft offers various training programs and certifications to help users develop their skills and expertise in Dynamics 365 applications.
  • Deployment and Migration Services: Microsoft partners offer services to help organizations successfully deploy and migrate to Dynamics 365 solutions.

Choosing the Right Support Option

The best option for your organization depends on several factors, including:

  • Your technical expertise: If you have a dedicated IT team with strong Dynamics 365 knowledge, you might rely more on self-help resources and basic support.
  • The complexity of your needs: Complex deployments, customizations, and integrations might require the guidance of advanced or Premier support.
  • Your budget: Basic support is included with your subscription, while advanced and Premier support come with additional costs.

Microsoft Dynamics 365 support is designed to ensure that businesses can effectively implement, use, and optimize their Dynamics 365 solutions, with various levels of support available to meet the needs of different organizations, from small businesses to large enterprises.

Microsoft Dynamics 365 Support

Support for All Microsoft Dynamics Software

Microsoft provides a comprehensive support framework for its Dynamics software, including both Dynamics 365 (a suite of cloud-based ERP and CRM applications) and its predecessor, Dynamics AX, GP, NAV, and SL (on-premises ERP solutions).

The support structure is designed to help organizations maximize their investment in Dynamics products by offering technical assistance, troubleshooting, updates, and guidance on best practices. Here’s an overview of the support options available:

Standard Support

Technical Support: Assistance with technical issues, bug fixes, and performance problems.

Updates and Patches: Regular updates for software improvements, security patches, and bug fixes.

Documentation and Resources: Access to comprehensive documentation, how-to guides, troubleshooting articles, and user forums.

Premier Support

For businesses needing a higher level of support, US Cloud offers Premier Support, which includes:

Personalized Assistance: Access to a dedicated support engineer familiar with the specific Dynamics environment and business context.

– 24/7 Support: Around-the-clock access to support for critical issues.

Proactive Services: Regular health checks, performance tuning, and reviews to optimize Dynamics solutions.

Unified Support

Aimed at large enterprises, this is the most comprehensive support package, covering all Microsoft products and services, not just Dynamics. It features:

Unlimited Support Requests: No limits on the number of support requests that can be made.

Dedicated Account Management: Access to account managers who provide personalized service and understand the organization’s IT environment and business needs.

Dynamics Lifecycle Services (LCS)

For Dynamics 365 and Dynamics AX customers, LCS provides a cloud-based collaboration portal that offers:

Project Management Tools: Resources to help manage Dynamics implementations throughout their lifecycle.

Issue Search: A tool to identify and resolve issues with the help of Microsoft and the Dynamics community.

Regulatory Updates: Notifications and updates to help businesses stay compliant with regulatory requirements.

Microsoft Learn and Dynamics Learning Portal

Self-paced Learning: Online training modules and learning paths tailored to various roles and skill levels within the Dynamics suite.

Certifications and Training: Opportunities for professionals to earn certifications in different Dynamics applications.

Community Support

Dynamics Community: A platform where users can ask questions, exchange ideas, and find solutions from other Dynamics users and experts.

User Groups: Special interest groups that provide networking opportunities, discussions, and events related to Dynamics products.

Third-Party Support

– Microsoft Certified Partners: Companies such as US Cloud that specialize in Dynamics products can offer tailored support, including implementation, customization, training, and ongoing maintenance services.

Accessing Support

Microsoft 365 Admin Center: For Dynamics 365 users, Microsoft support requests can be submitted through the Microsoft 365 admin center.

Dynamics CustomerSource: A portal for Dynamics GP, NAV, and SL customers that provides access to resources, training, and support services.

Whether an organization is using Dynamics 365’s cloud-based solutions or the on-premises ERP applications like Dynamics GP, NAV, or SL, Microsoft support offers a variety of options to help businesses address technical challenges, improve system performance, and enhance their use of Dynamics software.

Microsoft Dynamics 365 CRM Support Services

Microsoft Dynamics 365 CRM support services

Dynamics 365 CRM (Customer Relationship Management) support refers to the range of services and resources provided by Microsoft and US Cloud to assist customers with their Dynamics 365 CRM applications.

These applications are designed to help businesses manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships, assisting in customer retention, and driving sales growth. The support for Dynamics 365 CRM encompasses several key areas:

 Technical Support

Provides assistance with technical issues, system errors, and functionality questions. This support is accessible through various channels, including direct submission of support tickets via the Microsoft 365 admin center or Dynamics 365 administration center.

Updates and Maintenance

Regular updates, including new features, security patches, and performance improvements, are part of the support to ensure that the CRM system remains current and secure.

Documentation and Self-help Resources

Microsoft offers extensive documentation, how-to guides, tutorials, and FAQs for Dynamics 365 CRM users. These resources are designed to help users navigate the system, utilize features to their full potential, and troubleshoot common issues.

Community Support

The Dynamics 365 Community provides a platform for users to ask questions, share insights, and find solutions from other users and experts in the field. It’s a valuable resource for peer-to-peer support and learning.

Training and Education

Microsoft Learn offers self-paced learning paths and modules specifically designed for Dynamics 365 CRM. These educational resources cover various roles and skill levels, from beginners to advanced users.

Premier and Unified Support Plans

For organizations requiring a higher level of service, US Cloud offers Premier and Microsoft offers Unified Support. These plans provide more personalized support services, including 24/7 access to technical support, a dedicated account manager, and proactive services aimed at optimizing the CRM system’s performance and security.

Partner Network

Microsoft’s certified partners including US Cloud, offer additional support services, including implementation, customization, training, and ongoing maintenance tailored to specific business needs. These partners have deep expertise in Dynamics 365 CRM and can provide valuable assistance in maximizing the system’s value.

Accessing Support

To access support, Dynamics 365 CRM customers can use the Microsoft 365 admin center or contact Microsoft support directly. For more specialized needs or customization assistance, reaching out to US Cloud is often recommended.

The goal of Dynamics 365 CRM support is to ensure that businesses can effectively use the software to manage customer relationships, streamline sales processes, and enhance marketing efforts, all while minimizing downtime and technical issues.

Dynamics 365 Support Pricing

Dynamics 365 support pricing

Pricing for Microsoft Dynamics 365 support varies based on the type of support plan, the specific Dynamics 365 applications in use, and the size and needs of your organization.

Microsoft and US Cloud offer a range of support options, from standard support included with your Dynamics 365 subscription to more comprehensive and personalized support plans available for an additional fee. Here’s a general overview:

Included Support

Standard Support: Included with Dynamics 365 subscriptions, offering basic support, access to self-help resources, and the ability to submit support tickets.

Paid Support Plans

Professional Direct Support: Offers a higher level of support with faster response times and access to a dedicated support engineer for critical issues. While specific prices are not publicly listed due to potential variations and updates, this plan generally starts at several thousand dollars annually.

Premier Support: Tailored for larger organizations requiring a strategic relationship with US Cloud, including dedicated support engineers, proactive services, and 24/7 technical support for critical issues. Pricing for Premier Support is customized based on the organization’s size, complexity, and specific needs, often reaching tens of thousands to hundreds of thousands of dollars annually.

Unified Support: The most comprehensive support plan, covering all Microsoft products and services used by an organization, not just Dynamics 365. Unified Support is designed for enterprises with significant Microsoft footprints and offers unlimited support requests, dedicated account managers, and proactive services. Pricing is customized and typically constitutes a percentage of the organization’s total spend on Microsoft products and services.

How to Get Precise Pricing

To obtain specific pricing for Dynamics 365 support plans:

Contact Microsoft Sales: Reach out directly to Microsoft or a Microsoft sales representative. They can provide detailed information on support options and pricing tailored to your organization’s specific needs and Dynamics 365 usage.

Consult a Third-Party Support Provider: US Cloud offers additional support services and may have packages or pricing models that suit your needs, especially for implementation, customization, and ongoing support.

Remember that the price you see advertised might not be the final cost. Carefully evaluate the different support levels, features, and potential additional fees before making a decision. It’s crucial to get quotes and compare options to find the most cost-effective solution that meets your organization’s specific Dynamics support requirements.

Given the variability in support needs and the customized nature of higher-tier support plans, direct consultation with Microsoft or US Cloud is the best way to get accurate and up-to-date pricing information tailored to your organization’s specific circumstances.

Dynamics 365 Business Central is Supported

Dynamics 365 Business Central supported

Microsoft Dynamics 365 Business Central is a comprehensive cloud-based Enterprise Resource Planning (ERP) solution designed for small to medium-sized businesses.

As part of the Dynamics 365 suite of applications, Business Central integrates various business processes across finance, sales, service, and operations into a single unified platform, enabling organizations to streamline their operations, improve customer relations, and facilitate decision-making through real-time insights and analytics.

Key Features of Dynamics 365 Business Central

 Financial Management: Business Central includes robust financial management capabilities, such as general ledger, accounts payable, accounts receivable, budgeting, and project management, providing a comprehensive view of the organization’s financial health.

Supply Chain Management: It helps manage the supply chain through automated workflows for purchasing, sales, logistics, and inventory management, improving operational efficiency and reducing costs.

Sales and Service Management: The platform supports sales management, customer service, and after-sales support, enabling businesses to improve customer relationships and service delivery.

Project Management: Business Central offers project management tools that help plan and monitor projects, manage budgets, and consume resources efficiently, ensuring successful project delivery.

Operations Management: It streamlines operations by integrating business processes, from order entry through production, inventory management, and delivery, enabling businesses to adapt quickly to changing market demands.

Reporting and Analytics: With built-in intelligence, it provides valuable insights and analytics, allowing for informed decision-making based on real-time data from across the business.

Customization and Extensions: The solution can be customized and extended through a wide range of applications and add-ons available in the Microsoft AppSource marketplace, allowing businesses to tailor the platform to their specific needs.

Integration with Other Microsoft Products: Business Central integrates seamlessly with other Microsoft products and services, such as Microsoft 365 (formerly Office 365), Power BI for advanced analytics, and Power Automate for workflow automation, enhancing productivity and collaboration across the organization.

Deployment Options

Dynamics 365 Business Central is primarily offered as a cloud-based service, ensuring that businesses have access to the latest features and updates without the need for on-premises hardware or extensive IT management. However, for organizations with specific requirements, it also offers on-premises deployment options, as well as a hybrid approach that allows for a combination of both.

Target Audience

Dynamics 365 Business Central is targeted at small to medium-sized businesses across various industries looking for a comprehensive ERP solution that is both powerful and easy to use. It is particularly well-suited for companies seeking to upgrade from entry-level accounting software or legacy ERP systems to a more integrated, cloud-based solution that can grow with their business.

By providing a wide range of business management features within a single platform, Dynamics 365 Business Central enables organizations to streamline their operations, gain deeper insights into their business, and drive growth and efficiency.

Supporting Microsoft Dynamics 365 for Finance & Operations

Supporting MS D365 Finance and Operations

Microsoft Dynamics 365 for Finance and Operations (F&O) is a cloud-based business application suite designed to streamline and centralize various financial and operational processes within an organization. It encompasses two core applications:

  • Dynamics 365 Finance:This application focuses on managing financial processes like accounting, budgeting, financial reporting, and cash flow management. It aims to provide businesses with real-time financial insights, enabling them to make data-driven decisions and improve financial performance.
  • Dynamics 365 Supply Chain Management:This application caters to managing the supply chain, including operations like procurement, inventory management, production planning, and warehouse management. It helps businesses optimize their supply chain efficiency, reduce costs, and meet customer demand effectively.

Combined, these applications support a comprehensive solution for managing various finance and operation aspects within a single platform. Here are some key capabilities of Dynamics 365 for Finance and Operations:

  • Unified data and reporting: Provides a central platform for financial and operational data, enabling consolidated reporting and improved visibility across the organization.
  • Automated workflows: Streamlines processes through automation, saving time and reducing manual errors.
  • Advanced analytics and insights: Leverages AI and machine learning to generate insights and recommendations, enabling better decision-making.
  • Scalability and customization: Adapts to the specific needs and growth of various businesses.
  • Integration with Microsoft 365: Integrates seamlessly with other Microsoft applications such as Power BI and Microsoft Teams, enhancing collaboration and productivity.

Overall, Microsoft Dynamics 365 for Finance and Operations helps businesses gain better control over their finances and operations, ultimately contributing to improved efficiency, profitability, and growth.

Microsoft Dynamics 365 ERP Support

Microsoft Dynamics 365 ERP Support

Microsoft and US Cloud offer a range of support options for Dynamics 365 ERP (Enterprise Resource Planning) applications, including Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Business Central, and Dynamics 365 Commerce.

These support services are designed to help organizations maximize their Microsoft ERP investment, resolve issues quickly, and continuously improve their operations. Here’s an overview of the primary support offerings available:

Standard Support

– Included with Dynamics 365 Subscriptions: Customers receive standard support as part of their Dynamics 365 subscription, which includes access to self-help resources, documentation, communities, and the ability to submit support requests through the Microsoft 365 admin center.

– Service Level Agreement (SLA): Standard support typically comes with a basic SLA for response times, depending on the severity of the issue reported.

Enhanced Support Options

For businesses requiring more comprehensive support, Microsoft and US Cloud offer additional paid support plans:

Professional Direct Support

– Offers faster response times than standard support, access to advisory services, and more.

– Designed for businesses needing a higher level of service.

Premier Support

– Tailored for larger organizations that require a strategic relationship with US Cloud.

– Includes all the benefits of Professional Direct Support, plus a dedicated account manager, 24/7 support for critical issues, and proactive guidance to optimize system performance and minimize risks.

Unified Support

– The most comprehensive support plan, covering all Microsoft products and services used by the organization.

– Offers unlimited support requests, personalized services, and proactive support to ensure optimal performance and security across the Microsoft ecosystem.

Microsoft Dynamics Lifecycle Services (LCS)

– LCS is a cloud-based collaboration portal that provides a set of regularly updated services that can help improve the predictability and quality of implementations by simplifying and standardizing the implementation process.

– LCS tools and services support the management of Dynamics 365 ERP application lifecycles.

Community and Forums

– Microsoft also offers support through its Dynamics 365 communities and forums, where users can ask questions, share insights, and find solutions from both Microsoft experts and the user community.

Third-Party Microsoft Support

– Microsoft’s vast network of partners provides additional support options, including customized support plans, implementation services, training, and consultancy. Partners such as US Cloud have specialized knowledge in specific industries or areas of Dynamics 365, offering tailored guidance and support.

Get the Right Dynamics 365 ERP Support

The level of support required can vary greatly depending on the size of the organization, the complexity of the Dynamics 365 deployment, and specific business needs. While standard support may suffice for some, larger enterprises or those with more critical needs might opt for enhanced support plans like US Cloud Premier Support or Microsoft Unified to ensure they have the level of assistance needed to maintain and optimize their ERP systems effectively.

Dynamics 365 Certified Support (Certifications)

Dynamics 365 Certified Support (Certifications)

Microsoft offers a variety of certifications to better support Dynamics 365, covering various support roles and Dynamics applications. These certifications validate engineer skills and knowledge in using Dynamics 365 to manage different aspects of a business.

Overview of the Dynamics certifications

  • Fundamentals:These entry-level certifications are designed for individuals who are new to Dynamics 365 and want to understand its core functionalities.
    • Microsoft Certified: Dynamics 365 Fundamentals (CRM) (Exam MB-910) validates your understanding of the core capabilities of Dynamics 365 customer engagement apps, including Sales, Customer Service, Field Service, and Customer Insights.
    • Microsoft Certified: Dynamics 365 Fundamentals (ERP) (Exam MB-920) validates your understanding of the core functionalities of Dynamics 365 Finance and Operations apps, including Finance, Supply Chain Management, Commerce, Human Resources, and Project Operations.
  • Role-based certifications:These certifications are designed for individuals who want to validate their skills in specific Dynamics 365 applications and roles.
    • Customer Engagement: These certifications focus on the sales, marketing, and customer service aspects of Dynamics 365. Examples include Dynamics 365 Sales Functional Consultant Associate, Dynamics 365 Customer Service Functional Consultant Associate, and Dynamics 365 Marketing Functional Consultant Associate.
    • Finance and Operations: These certifications focus on the finance, supply chain management, and other business operation aspects of Dynamics 365. Examples include Dynamics 365 Finance Functional Consultant Associate, Dynamics 365 Supply Chain Management Functional Consultant Associate, and Dynamics 365 Project Operations Functional Consultant Associate.
    • Business Central: These certifications focus on Dynamics 365 Business Central, a cloud-based ERP solution for small and medium-sized businesses. Examples include Dynamics 365 Business Central Functional Consultant Associate and Dynamics 365 Business Central Manufacturing Functional Consultant Associate.
  • Solution architect and developer certifications:These certifications are designed for individuals who want to develop and implement custom solutions using Dynamics 365 and the Power Platform. Examples include Power Platform Solution Architect Expert and Power Apps + Dynamics 365 Developer Associate.

Preparation and Learning Paths

  • Microsoft provides learning paths and modules through Microsoft Learn, which are free, interactive training resources. Additionally, there are instructor-led training options and materials available for a more structured learning experience. To earn these certifications, candidates must pass the associated exams, demonstrating their understanding and ability to apply their knowledge in real-world scenarios.

Keeping Current

  • Microsoft certifications are subject to change as new technologies are developed and product updates are released. Professionals seeking certification should always refer to the official Microsoft Certification website or Microsoft Learn for the most current information on available certifications and exams.

Microsoft offers a range of certifications for Dynamics 365, designed to validate the skills and knowledge of professionals supporting these applications. These certifications cater to various roles, including functional consultants, developers, solution architects, and more, across different Dynamics 365 products and services. Certified support providers like US Cloud stay current on certifications in order to provide the most efficient support to Microsoft enterprise customers.

Microsoft Dynamics 365 Login Support

Microsoft Dynamics 365 login support

Microsoft Dynamics 365 Login Support refers to the assistance provided to users who encounter issues or difficulties while attempting to log in to their Dynamics 365 applications.

This support can be crucial for ensuring uninterrupted access to critical business applications within the Dynamics 365 suite, which includes various ERP and CRM solutions designed to help businesses manage their operations, sales, customer service, and more.

Common Login Issues Addressed by Support

Password Reset and Account Recovery: Users forgetting their passwords or needing help with account recovery.

Multi-Factor Authentication Problems: Issues related to setting up or accessing accounts with MFA.

License and Subscription Issues: Problems related to user licenses or subscriptions that may prevent login.

Technical Glitches: Errors or technical problems that prevent users from accessing their accounts.

Ways to Access Dynamics 365 Login Support

  1. Microsoft 365 Admin Center: Administrators can report and manage service requests for their organization, including login issues.
  2. Microsoft Support: The official Microsoft Support website offers articles, resources, and contact options for assistance.
  3. Dynamics 365 Community and Forums: A platform where users can seek advice from the community or find solutions to common problems.
  4. Partner Support: Businesses working with a Microsoft partner for their Dynamics 365 solutions can also seek help from their partners for login and other technical issues.

Microsoft Support Plans

For businesses requiring more comprehensive support, Microsoft and US Cloud offer various support plans, including:

Standard Support: Available with Dynamics 365 subscriptions, offering basic support needs.

Premier Support: For organizations needing more in-depth and responsive service from US Cloud, including dedicated account managers and 24/7 support for critical issues.

Unified Support: A holistic support plan covering all Microsoft products and services used by the organization, offering unlimited support requests and proactive guidance.

How to Improve Login Support Experience

Utilize Self-Help Resources: Microsoft provides extensive documentation, troubleshooting guides, and FAQs that can resolve common issues.

– Prepare Necessary Information: Before contacting support, have relevant information ready, such as your account details, a description of the problem, and any error messages.

Explore Community Insights: The Dynamics 365 community often has insights and solutions for common problems encountered by users.

Microsoft Dynamics 365 Login Support plays a vital role in ensuring that users can access their accounts and applications without interruption. By leveraging the available resources and support channels, organizations can quickly resolve login issues, minimizing downtime and maintaining productivity. For complex or persistent login problems, accessing Microsoft and US Cloud’s paid support plans can provide the necessary expertise and assistance to address the issue effectively.

Dynamics Accounting Support for NAV, AX, GP, F&O

Dynamics accounting support for NAV, AX, GP, F&O

Dynamics Accounting Support for NAV, AX, GP, F&O refers to the assistance and resources provided to users of Microsoft Dynamics products that are specifically related to accounting and financial management functionalities.

Microsoft Dynamics offers a range of enterprise resource planning (ERP) and customer relationship management (CRM) solutions, including Dynamics 365 Finance, Dynamics 365 Business Central, and other Dynamics AX products, which contain comprehensive accounting and financial management tools.

Key Areas Covered by Dynamics Accounting Support

Setup and Configuration
Guidance on setting up accounting modules, chart of accounts, financial dimensions, tax setups, and other foundational elements necessary for accurate financial reporting and management.

Daily Operations
Support for daily accounting tasks such as invoicing, accounts payable/receivable, bank reconciliations, and financial transactions.

Financial Reporting and Analysis
Assistance with financial reporting tools within Dynamics products, including standard financial reports, custom report creation, and analysis features.

Compliance and Regulatory Requirements
Help with configuring Dynamics solutions to meet local and international accounting standards and regulations, ensuring compliance with financial reporting requirements.

End-of-Period Processes
Support for period-end and year-end closing processes, including adjustments, reconciliations, and reporting.

Troubleshooting and Problem Resolution
Assistance with resolving errors, issues, or unexpected results within the accounting modules, including software bugs, data import/export issues, and performance problems.

Upgrades and Migrations
Guidance on upgrading Dynamics products or migrating from other systems to Dynamics, ensuring that accounting data is accurately transferred and maintained.

How to Access Dynamics Accounting Support

Microsoft Support: Direct support from Microsoft through the Dynamics 365 support portal, where users can submit support tickets, search the knowledge base, or access community forums for help.

Dynamics Learning Portal: Microsoft offers training and certification programs for Dynamics products, which can enhance users’ understanding of accounting functionalities.

Microsoft Partners and VARs : Certified Microsoft partners such as US Cloud often provide specialized support services, including implementation, customization, training, and ongoing support for Dynamics products.

Community Forums and User Groups: Online forums and user groups can be valuable resources for finding answers to common questions or solutions to specific problems encountered by the Dynamics community.

Third-party Support Services: Some businesses opt for support services from third-party providers (Gartner’s #1 recommendation is US Cloud) who specialize in Dynamics products, offering another layer of expertise and assistance.

Dynamics Accounting Support for NAV, AX, GP, F&O is an essential aspect of maximizing the investment in Microsoft Dynamics products for accounting and financial management. By leveraging the available support resources, businesses can ensure that their Dynamics systems are optimally configured, compliant with accounting standards, and effectively supporting their financial management processes. Whether through direct support from Microsoft, learning resources, or external partner US Cloud, users have access to a wide range of support options to address their accounting needs within Dynamics environments.

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