SharePoint support is a set of resources and services that can help you get the most out of your SharePoint environment. It includes:
The level of support you receive depends on your SharePoint subscription plan. For example, SharePoint Online Free and SharePoint Online Pay-As-You-Go customers have access to self-service support and assisted support, while SharePoint Online Reserved Instances and SharePoint Online Consumption Commitment customers have access to all levels of support, including proactive support.
Here are some examples of how SharePoint support can help you:
SharePoint support is a comprehensive set of resources and services that can help you get the most out of your SharePoint environment.
Here are some of the benefits of using SharePoint support:
If you are having a problem with SharePoint, or if you need help configuring or optimizing your SharePoint environment, please contact SharePoint support.
SharePoint 2013 reached its end of support on April 11, 2023. This means that Microsoft no longer provides official security updates, bug fixes, or technical support for SharePoint Server 2013. Here are some key points to understand about the end of support for SharePoint 2013:
No Security Updates: With the end of support, Microsoft no longer releases security updates or patches for SharePoint Server 2013. This can leave organizations using SharePoint 2013 vulnerable to security threats and vulnerabilities.
No Technical Support: Microsoft no longer provides technical support, including assistance with troubleshooting issues or providing hotfixes for problems that may arise in SharePoint 2013 deployments.
No Bug Fixes: Bug fixes and updates to address non-security issues are no longer provided for SharePoint 2013. Organizations must rely on existing functionality and workarounds for any problems they encounter.
Compliance and Risk: Using software that has reached end of support can pose compliance risks, especially in regulated industries. Organizations may also face increased security risks if they continue to run unsupported software.
Upgrade or Migration: To address the end of support for SharePoint 2013, organizations have several options:
Upgrade – Organizations can upgrade to a newer version of SharePoint, such as SharePoint Server 2016, SharePoint 2019, or migrate to SharePoint Online within Microsoft 365 (formerly Office 365). Upgrading can provide access to the latest features, security updates, and support.
Migration – Alternatively, organizations can choose to migrate their SharePoint 2013 content and data to a different platform, such as SharePoint Online, Microsoft 365, or other collaboration and document management solutions.
Planning and Preparation: Organizations should carefully plan and execute their upgrade or migration strategies to ensure a smooth transition and minimize disruptions to users. This may involve evaluating current customizations and third-party solutions, assessing data and content structures, and testing the new environment thoroughly.
Consider Hybrid Solutions: Some organizations choose to implement hybrid solutions that combine on-premises SharePoint with SharePoint Online. This allows for a gradual transition to the cloud while maintaining some on-premises functionality.
Data Backup: Before making any changes to their SharePoint environment, organizations should ensure they have a reliable backup of their data to prevent data loss during the upgrade or migration process.
It’s important for organizations using SharePoint 2013 to take action to address the end of support to avoid security vulnerabilities and potential compliance issues. Planning and executing a migration or upgrade strategy is crucial to maintaining a secure and up-to-date collaboration and content management platform.
SharePoint Server 2016 mainstream support ended on July 13, 2021, and extended support will end on July 14, 2026. This means that Microsoft will no longer provide new features or security updates for SharePoint Server 2016 after July 14, 2026.
Customers who are still using SharePoint Server 2016 are encouraged to migrate to SharePoint Online or SharePoint Server 2019 as soon as possible. SharePoint Online is a cloud-based service that offers the latest features and security updates, and SharePoint Server 2019 is the on-premises version of SharePoint that offers the same features and functionality as SharePoint Online.
There are a number of benefits to migrating to SharePoint Online or SharePoint Server 2019, including:
If you are still using SharePoint Server 2016 and you are not sure how to migrate to SharePoint Online or SharePoint Server 2019, there are a number of resources available to help you. Microsoft offers a variety of migration tools and documentation, and there are also a number of third-party companies like US Cloud that can help you with your migration.
SharePoint Server 2019, like other Microsoft products, follows a fixed support lifecycle. Mainstream support end date for SharePoint Server 2019 is October 14, 2025. This means that Microsoft will provide mainstream support, including security updates, bug fixes, and technical support, for SharePoint Server 2019 until that date.
Extended Support
After the mainstream support end date, SharePoint Server 2019 will enter the extended support phase, which lasts for an additional five years or October 14, 2030. During the extended support phase, Microsoft will continue to provide security updates and patches but will not offer non-security hotfixes or new features.
2030 and Beyond
Please note that support dates and policies are subject to change, and it’s essential to check the official Microsoft support website or consult with US Cloud Microsoft Support for the most up-to-date information regarding SharePoint Server 2019’s support lifecycle. Additionally, organizations using SharePoint 2019 should consider their long-term planning, including possible migrations or upgrades to newer versions of SharePoint or Microsoft 365, to ensure continued support and access to the latest features and security updates.
A SharePoint help desk is a central place for users to report problems, submit requests, and get help with SharePoint. It can be used to manage a variety of support tasks, such as:
A SharePoint help desk can be implemented in a variety of ways. Some organizations use a dedicated SharePoint site for their help desk, while others use a third-party help desk system.
Here are some of the benefits of using a SharePoint help desk:
If you are looking for a way to improve the support that you provide to SharePoint users, consider implementing a SharePoint help desk.
SharePoint support services are a range of offerings provided by Microsoft and third-parties to assist organizations in deploying, managing, and troubleshooting their SharePoint environments effectively. These services are designed to help organizations make the most of their SharePoint deployments, ensure smooth operations, and address technical challenges. SharePoint support services can include the following:
Mainstream Support: This includes security updates, bug fixes, and technical support for SharePoint Server products during the mainstream support phase. Microsoft typically provides mainstream support for a minimum of five years after the product’s release.
Extended Support: After the mainstream support phase, organizations can opt for extended support, which includes continued security updates and patches but does not include non-security hotfixes or new features. Extended support typically lasts for five years after the end of mainstream support.
Unified Support: Unified Support is a comprehensive paid support offering that covers not only SharePoint but the entire Microsoft technology stack, including Windows, Office, and more. It provides a holistic approach to support and strategic guidance.
US Cloud Support: US Cloud Support is a paid, top-tier support offering that provides access to a dedicated team of Microsoft support engineers. These engineers offer personalized support, guidance, and assistance tailored to the organization’s specific SharePoint needs. US Cloud Support includes 24×7 support availability, faster response times, and proactive services like health checks and performance assessments.
Microsoft FastTrack: FastTrack is a service designed to help organizations migrate to SharePoint Online and Microsoft 365. It provides guidance, best practices, and resources to streamline the migration process and ensure a successful transition.
Online Support: Organizations can access online support resources, such as documentation, knowledge base articles, FAQs, and troubleshooting guides, to find answers to common questions and issues related to SharePoint.
Community Forums: Microsoft hosts community forums and discussion boards where SharePoint users and administrators can seek help, share knowledge, and engage with the SharePoint user community.
Service Health Dashboard: SharePoint Online users can monitor the health and status of SharePoint Online services through the Service Health Dashboard. This provides information about service incidents, outages, and maintenance updates.
Technical Account Managers (TAMs): Some organizations with specific SharePoint needs may opt for Technical Account Managers. TAMs are Microsoft support professionals who work closely with organizations to provide personalized support and strategic guidance for SharePoint deployments.
Third-Party Support: In addition to Microsoft support services, many third-party vendors such as US Cloud offer SharePoint support services, including consulting, customization, and managed services.
User Training and Adoption Services: Microsoft offers training and adoption programs to help organizations and users maximize their use of SharePoint. These programs provide guidance on using advanced features, collaboration strategies, and promoting user adoption.
Security and Compliance Guidance: Microsoft provides resources and guidance on implementing security and compliance best practices within SharePoint deployments.
Consulting Services: Organizations can engage with Microsoft partners or consulting firms like US Cloud specializing in SharePoint to receive expert advice, customization, and implementation services.
The specific support services and options available to organizations may vary based on their SharePoint deployment model (e.g., on-premises or SharePoint Online), their licensing agreements, and their specific needs. Organizations should carefully consider their support requirements and choose the appropriate support options to ensure a smooth and secure SharePoint experience.
To use SharePoint in Teams, you can add SharePoint pages, lists, and document libraries as tabs in Teams channels. This allows you to access and collaborate on SharePoint content directly from Teams.
To add a SharePoint page, list, or document library as a tab in a Teams channel, follow these steps:
Once you have added a SharePoint page, list, or document library as a tab in a Teams channel, you can access it directly from the channel. You can also collaborate on the SharePoint content with other Teams members in the channel.
Here are some examples of how you can use SharePoint in Teams:
Using SharePoint in Teams can help you to improve collaboration and efficiency within your team. It can also help you to reduce the number of tools that you need to use to manage your work.
Here are some additional tips for using SharePoint in Teams:
A SharePoint 503 error typically indicates that the SharePoint server is currently unavailable or unable to handle the incoming request. The HTTP status code “503 Service Unavailable” is a standard HTTP response code that conveys this message. This error can occur for various reasons, and it usually indicates a temporary issue with the server or service.
Here are some common causes of a SharePoint 503 error:
Server Overload: The SharePoint server may be experiencing high traffic or resource utilization, leading to temporary unavailability. This can happen during peak usage periods.
Application Pool Failure: SharePoint relies on application pools in Internet Information Services (IIS) to manage web applications. If an application pool fails or stops unexpectedly, it can result in a 503 error.
Server Maintenance: The SharePoint server may be undergoing maintenance or updates, causing it to be temporarily unavailable.
Resource Exhaustion: Insufficient system resources, such as CPU, memory, or disk space, can lead to service unavailability and trigger a 503 error.
Configuration Issues: Misconfigurations in SharePoint or IIS settings can result in service disruptions and 503 errors.
Custom Code or Solutions: Custom code or third-party solutions deployed in SharePoint may cause issues that lead to service unavailability.
To resolve a SharePoint 503 error, you can consider the following steps:
Remember that a 503 error is typically a transient issue, and the SharePoint service should become available again once the underlying problem is resolved. Regular monitoring, proactive maintenance, and proper configuration management can help prevent such errors in the future.
SharePoint service applications are specialized applications that provide additional features and functionality to SharePoint. They can be used to support a variety of tasks, such as:
Some examples of SharePoint service applications include:
SharePoint service applications can be installed and configured on SharePoint Server farms. They can also be used with SharePoint Online.
Here are some of the benefits of using SharePoint service applications:
If you are looking for ways to improve the functionality, collaboration, security, and cost-effectiveness of your SharePoint environment, consider using SharePoint service applications.
SharePoint Online support refers to the customer support services provided by Microsoft to assist organizations and users who use SharePoint Online, which is a cloud-based version of SharePoint included in Microsoft 365 (formerly Office 365). SharePoint Online support aims to help organizations effectively deploy, manage, troubleshoot, and optimize their SharePoint Online environments.
Here are key aspects of SharePoint Online support:
Mainstream Support: SharePoint Online receives mainstream support as part of the Microsoft 365 suite. This includes regular security updates, bug fixes, and technical support to ensure the reliability and security of the service.
Technical Assistance: Organizations can access technical support from Microsoft to address issues related to SharePoint Online. This includes troubleshooting problems, resolving errors, and getting help with configuration and customization.
Documentation and Knowledge Base: Microsoft maintains extensive documentation, knowledge base articles, FAQs, and best practice guides related to SharePoint Online. Users and administrators can access these resources to find solutions to common issues and learn how to use SharePoint Online effectively.
Community Forums: Microsoft hosts community forums and discussion boards where SharePoint Online users can ask questions, share knowledge, and engage with the SharePoint Online community. It’s a place for peer-to-peer support and learning.
Service Health Dashboard: SharePoint Online users can check the service health and status of SharePoint Online through the Service Health Dashboard. This provides information about service incidents, outages, and maintenance updates.
FastTrack Services: Microsoft offers FastTrack services to help organizations migrate to SharePoint Online and other Microsoft 365 services. This service provides guidance, best practices, and resources to facilitate a smooth migration process.
User Training and Adoption: Microsoft provides training resources and adoption programs to help organizations and users make the most of SharePoint Online. This includes learning materials, training sessions, and strategies to encourage user adoption.
Security and Compliance Guidance: SharePoint Online users can access guidance and resources to help implement security and compliance best practices, ensuring data protection and regulatory compliance.
Billing and Subscription Support: Organizations can obtain support for billing inquiries, subscription management, and account-related issues related to SharePoint Online and their Microsoft 365 subscription.
Customization and Development Support: For organizations that customize or develop solutions within SharePoint Online, Microsoft provides support for developers and administrators working on custom applications and extensions.
Technical Account Managers (TAMs): Some organizations with specific needs and larger deployments may opt for Technical Account Managers from Microsoft. TAMs provide personalized, proactive support and strategic guidance for SharePoint Online and other Microsoft 365 services.
Organizations using SharePoint Online can access these support services through the Microsoft 365 admin portal, the SharePoint admin center, or by contacting Microsoft or US Cloud Support directly. The level of support available may vary depending on the organization’s Microsoft 365 subscription and the specific support plan in place.
To contact the SharePoint support team, please call 1-800-642-7676. This is a United States phone number, and the support team is available 24/7/365.
You can also contact the SharePoint support team through the Microsoft website. To do this, go to support.microsoft.com, type in “SharePoint” into the search bar, and click on the “Contact Support” button.
No matter how you choose to contact the SharePoint support team, please be sure to have the following information ready:
The more information you can provide, the better the SharePoint support team will be able to help you.
A SharePoint support engineer, also known as a SharePoint support professional or SharePoint support specialist, is a technical expert who specializes in providing assistance, troubleshooting, and support for Microsoft SharePoint, including SharePoint Online and SharePoint Server. These professionals play a critical role in helping organizations and users resolve issues, optimize their SharePoint environments, and ensure smooth operations.
Here are some key aspects of a SharePoint support engineer’s role:
Technical Expertise: SharePoint support engineers have in-depth technical knowledge of SharePoint, including its architecture, features, and functionality. They are well-versed in various aspects of SharePoint, such as document management, collaboration, workflow, security, and customization.
Issue Resolution: One of their primary responsibilities is to assist organizations and users in diagnosing and resolving technical issues and challenges related to SharePoint. This includes troubleshooting problems, debugging code, and providing solutions to issues.
Customer Communication: SharePoint support engineers engage with organizations and users to gather information about their SharePoint issues, understand their requirements, and provide guidance and updates throughout the support process. Effective communication is crucial in ensuring customer satisfaction.
Service-Level Agreements (SLAs): SharePoint support engineers work to meet the SLAs defined in the organization’s support plan. SLAs specify response times and resolution times for support requests based on their severity levels.
Documentation: They maintain detailed records of support interactions, including the description of issues, troubleshooting steps taken, and resolutions provided. Documentation helps monitor the progress of support cases and serves as a reference for future issues.
Customization Support: SharePoint support engineers can assist organizations with custom solutions, such as SharePoint Designer workflows, SharePoint Framework (SPFx) development, and custom web parts.
Third-Party Integration: They may provide guidance and support for integrating SharePoint with other Microsoft 365 services, third-party applications, or external systems.
Security and Compliance Guidance: SharePoint support engineers can offer advice and best practices for implementing security measures, data protection, and compliance within SharePoint.
Performance Optimization: They can help organizations optimize the performance of their SharePoint environments, identify bottlenecks, and recommend improvements.
Upgrades and Migrations: When organizations plan to upgrade to a newer version of SharePoint or migrate to SharePoint Online, support engineers can provide guidance and assistance throughout the migration process.
User Training and Adoption: Some SharePoint support engineers may offer user training and adoption programs to help organizations and users maximize their use of SharePoint.
Escalation and Collaboration: In complex cases, SharePoint support engineers may collaborate with other Microsoft teams, such as development and product groups, to address unique or challenging issues.
SharePoint support engineers are typically available through Microsoft’s official support channels, which include phone, email, chat, and support tickets. They are a valuable resource for organizations and users relying on SharePoint for collaboration, document management, and business processes, as they can help ensure the efficient and effective use of the platform. The level of support provided may vary based on the organization’s support plan and the severity of the issue.