Reviews.

Another perfectly executed support case! Eric Wilborn scores a perfect "10" in professionalism, knowledge, and customer service!”

Support was great, initially took a few days to be contacted but once the ticket was in progress the response time was fantastic. Unfortunately, we were not able to resolve the issue (in fairness it was an environment issue and not SharePoint) on the calls and one of the troubleshooting items caused us quite an issue on reboot but thankfully we were already in a downtime, we were able to rectify that issue and run our updates all within the downtime window, so it all worked out. I would like to say all the techs were super friendly and great to work with. I am very happy to have US Cloud as our support.

Please extend our sincere thanks to the US Cloud team. We were exactly where many enterprises are – wondering if we should take the leap and move away from Microsoft. Our second renewal with US Cloud support services speaks volumes and I often tell other MSFT licensing professionals the value for the service is very good.

Every ticket I’ve opened with US Cloud enterprise support has been resolved in three business days or less, including one Microsoft Unified gave up on after three weeks. Working with US Cloud for MSFT support has been a pleasure.

As I told the analyst, I don’t give referrals often, usually because of sensitivity to industry regulation. That said, I have no hesitation recommending US Cloud for Microsoft enterprise support. Your service has been outstanding and the price point is very reasonable.

Everyone from the Support Team are very responsive and easy to work with once a ticket gets submitted through the US Cloud Portal. The tech support engineers are very knowledgeable with all Server OS. I have been using their services for almost a year, and I always get exceptional service.

The US Cloud engineer was very easy to work with and knowledgeable about Exchange 2016 on-premise. He was sensitive to our need to ensure we made no impact to our customers while we address this issue during business hours. We were able to resolve the issue completely very quickly and efficiently with zero impact, in spite of the issue’s root cause being a very obscure one. I really appreciated getting the job done with one work session–not an experience I had when working direct with Microsoft support very often.

Speaking from experience, great offering and 💯 percent amazing support to our whole team across a complex set of deployments and environments.

My team says that things are going well and it was the right choice to make a change with our Microsoft product support. I look forward to growing our relationship further.

US Cloud has provided excellent support and timely updates. They have also been able to customize their support for us when required.

US Cloud provides great solutions and prompt service every time we need them. Whenever my engineers have contacted US Cloud, they have made an exceptional job at analyzing our problems and developing an effective solution.

After countless phone calls and wasted man-hours to our Microsoft and VAR reps, US Cloud helped get our domain back on track.

We feel very well taken care of when we contact US Cloud for Microsoft support. All the engineers we’ve worked with were nice and helpful. We’ve really enjoyed working with the entire US Cloud team.

Let me tell you that we are regularly impressed by the service and care of US Cloud, this is just another example of the “extra” that your company performs!

This is my first working ticket with US Cloud and we couldn’t be happier with the service provided. Very knowledgeable team at US Cloud and after being long time Microsoft support customers I think we will be long time US Cloud customers. Thank you again!

I just wanted to compliment your support team for the great work that they do. We have been a customer for several years using your hosting services. The responsiveness and quality of the support I have received has been consistently quick and accurate!

US Cloud support ROCKS!!! Thanks for coming to the rescue!

Over the last couple of days we have been testing with our recently upgraded SharePoint environment and the results look very good!! This was certainly one of the more challenging projects, and as a team you all have contributed above-and-beyond to make this a success. Thank you all for your expertise and hard work!

The support team is great! Helped move my domain/update DNS etc. It was awesome!

US Cloud customer support rocks!!! Thanks to your engineers for fixing a customer issue late at night.

Your service is always great. You do such a great job. You are fast and always on time. Thank you so much for the great job you do for me and our Company. You are the BEST!

US Cloud service has been legendary over the past 2 years. We have had zero downtime and you have delivered a quality product throughout. Your efforts have allowed us to focus on growing our business and leveraging the great technology you maintain. Thank you.

I want to thank you so much for discovering the exact cause of our original problem. You called us and after just a few minutes you correctly troubleshooted the problem and applied the appropriate changes. We greatly appreciate your efforts and skills. You should go home today feeling just a little better knowing that you have done a great job of positively affecting peoples lives.

Thanks for responding to my message in such detail. It shows how seriously you take this issue. The mark of a good company is how their staff responds to a question. Keep up the good work!

I just wanted to drop a note to say thanks for your assistance with setting up our WSS server. Your technical support has been very responsive and extremely knowledgeable. We have had some bad experiences with hosting in the past and your level of support so far has been very refreshing. On the occasion we get to recommend such services we will definitely recommend your company.

I just wanted to drop a quick note of appreciation for the excellent customer service provided by your team at US Cloud. I was first contacted out of the blue a couple of weeks ago to see if they could be of any assistance. Not only did they help bring closure to a persistent support ticket, but also helped rationalize the procurement of an Enterprise SharePoint Server for my business. All this… with kindness, persistence and an obvious focus servicing my needs wherever practical. Your assistance has been very appreciated.

Your responsiveness was excellent. It was exactly what Hewlett Packard expected.

Just wanted to share my experience with the technical folks at US Cloud. They handled a complex migration for us moving from an older virtual system to a dedicated MOSS hosting environment. We had several customizations to move and they provided a guiding hand along each step of the way. They went the extra mile to ensure that any issues were rapidly resolved and the migration process didn’t miss a beat. Thanks again to the great folks at US Cloud!

I can’t tell you how excited the organization is about this tool and the performance gains we’ve been seeing on the dedicated server. It will change the way we do business.

I’ve been working with US Cloud for over 3 years – they have been hosting all of the sites for my rather unique business. We’ve been through a lot together, and I can honestly say that the support team has, without exception, responded to crisis and everyday problems with a calm professionalism that can only be called amazing. When I call in, they are friendly, responsive, and honest about what is going on. Not even once during my relationship with US Cloud, has anyone been abrupt or rude. Your support staff has earned an “A” from me!

We phoned Microsoft directly to vent our frustrations with our current WSS site and they determined that much of the problem was our current hosting company’s implementation of the site. We asked them for 10 MOSS references whom we could contact. Eight of the ten responded and all of them are hosted by US Cloud. So it was not hard to choose where to host our new Server. With the kind correspondence and the immediate response of your knowledgeable support staff, I can see we made the right choice. Thanks again!

Your customer services are legendary from top to bottom. Things just get taken care of. I’m delighted.

“I don’t know how your engineers do it, or what their secret is… but WOW – your servers are lightning fast. We absolutely love the speed your service provides – just awesome.

US Cloud is the best hosting provider in the industry! As a technology consultant, I look for best-of-breed technical solutions for my clients. After evaluating several managed cloud service providers, US Cloud stands head and shoulders above the rest. Keep up the good work and stay in front of the pack.

Thank you! Your technical support team has been very helpful with numerous issues. We appreciate your service and love your managed cloud solution!

The folks at US Cloud not only are the best at providing the right kind of hosting for your needs, they also make sure to walk you through the decision process necessary to get it all setup the correct way the first time around.