Microsoft Premier Support Cost
MICROSOFT PREMIER SUPPORT COST
Microsoft Premier Support cost is $300 per hour and $25,000 minimum per year. Compare Premier Account Management and Engineering Pricing to MS Unified plans and 50% cost savings alternative US Cloud.
Compare Premier Support Costs
Compare Premier cost to Unified plans and the only Gartner-recognized alternative US Cloud.
Pro Tip – Plan to Transition: the official sunset date for Microsoft Premier Support is 7/1/2022.
| Support Features |
Microsoft Premier Support |
US Cloud Premier Support |
Unified Support Core Plan |
Unified Support Advanced Plan |
Unified Support Performance Plan |
|---|---|---|---|---|---|
| Support Cost |
$300 per hour |
$225 per hour |
8% of annual software spend |
10% of annual software spend |
12% of annual software spend |
| Minimum Contract |
$25,000 | $20,000 | $25,000 | $50,000 | $175,000 |
| Response Time |
1 hr critical, 2 hr standard |
15 min critical, 15 min standard |
1 hr critical, 8 hr standard |
1 hr critical, 4 hr standard |
30 min critical, 4 hr standard |
| Time to Resolution |
28 days | 17 days | 51 days | 46 days | 43 days |
| Designated Engineer |
$325 / hr | $275 / hr | NA | $350 / hr | $350 / hr |
| Account Mgt | TAM | TAM | NA | Service Delivery Mgr | CSAM |
Table data sources: Microsoft Q4 FY2021 Cost for Unified and Premier Support, US Cloud Premier Support Pricing Q3 2022
The Most Cost-Effective Alternative to Premier Support
Gartner confirms that inquiries for third-party Microsoft support have increased by 50% over the past 12 months. US Cloud remains the only Gartner-recognized alternative to Microsoft Premier (Unified) Support for 24/7 global support.
Cost savings is the key driver – Gartner reports enterprises transitioning from MSFT are able to cut support costs 40% to 55% in year one (1) with US Cloud Premier Support.
Cost Benefits of Premier Support at US Cloud
Microsoft contract
1st year “quick win” average savings of 45% and 5-year total average savings of 265% frees up funds for enterprise investment in innovation.
Proactive Support
Prevent costly downtime with regular maintenance and assessments before and after major migrations.
Expert Problem Resolution
Rapid ticket resolution and worry-free managed Microsoft escalation keep your team focused on strategic IT initiatives.
Service Level Agreements
Financially backed SLAs for response time and escalation assure performance results and operational efficiency.
Microsoft Premier “Support Sovereignty” Cost
Microsoft and many of its Certified Partners and Resellers outsource their support overseas to increase margins. Unfortunately, this practice has a long history of industrial espionage, and IP theft to enterprises.
US Cloud support sovereignty guarantees that only rigorously screened US citizens work support tickets and that all Premier Support databases reside in the US. If data sovereignty is important to your organization for security or compliance, support sovereignty goes hand in hand with it.
