MICROSOFT PROFESSIONAL SUPPORT
Microsoft Professional Support Hours Give You Immediate Access to Microsoft Certified Engineers to Resolve Problems with Any Microsoft Technology.
30% – 60%
All US Citizens
< 1% Escalated
Why You Need Microsoft Professional Support
30-60% Average Cost Savings
Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.
2018 UNIFIED PRICING — REPORTS FROM THE FIELD:
Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.
Resolve Issues Quickly
Is your issue business critical? US Cloud will respond to your ticket in six minutes or less – 20x faster than Microsoft Professional Support. Receive prioritized problem resolution for your most complex issues. Get the fastest prioritized response times for business with 24×7 elevated break/fix support and immediate access to MS certified engineers. Professional Support at US Cloud offers the top problem resolution services to you and your organization.
US Cloud Professional Support is made up of 100% screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize customer satisfaction with All-American Microsoft technology service delivery. Professional Support includes service delivery from native English-speaking support engineers. US Cloud Professional Support service delivery is never outsourced and any Microsoft escalations are handled for you.
Hours Never Expire
Always be able to open tickets on behalf of your business whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Elevate your Microsoft technical support – Open tickets on behalf of your organization and reduce frustration with prioritized response times and all tickets worked by US citizens.
US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting global enterprises and all Microsoft technologies (except Dynamics AX, Visual Studio). We are Microsoft certified Plus Cisco and VMware covering cloud, hybrid and on-premises environments. Leverage US Cloud Microsoft expertise for MS support, advisory services, risk assessments, or Microsoft technology road mapping.
<1% of Tickets Escalated
US Cloud Professional Support has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your company’s Microsoft technology projects forward and help it get the most out of its Microsoft investments.
You won’t need to worry about wasting time explaining your problem from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft certified engineers. All Professional Support engineers are US citizens who will quickly resolve issues for you and your company’s most complex issues.
Get comprehensive technology support across all business technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Professional Support helps you identify risks, prevent issues, and improve migration readiness for you and your organization.
PROFESSIONAL SUPPORT AT US CLOUD
Gives you immediate access to Microsoft support experts to address problems with any Microsoft technology (excluding Dynamics AX, Visual Studio).
GET A MICROSOFT CERTIFIED ENGINEER ON THE PHONE WITHIN 15 MINUTES OF SIGNUP. GUARANTEED OR YOUR FIRST INCIDENT HOUR IS FREE.
Microsoft Professional Support 2-Pack
Price: $499 USD – 2 Hours (Non-Expiring)