Microsoft Professional Support2018-11-08T13:15:25+00:00


Microsoft Pro Support Hours Give You Immediate Access to Microsoft Support Experts to Address Problems with Any Microsoft Technology (Excluding Dynamics AX, Visual Studio).

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2 Hours (Non-Expiring)

Price: $499 USD

Microsoft Premier Support Alternative of The Global 2000
Trusted by 11 of the World's Largest Companies
Save 60% or more
Lower Microsoft Support Costs
Six Minute Avg. Response Time
61,000 Microsoft Premier Support Alternative Tickets
61,000 Tickets,
<1% Escalated
Microsoft Premier Support Alternative is a Microsoft Gold Partner
Enterprise, Cloud & Development
c. 1999
Microsoft Premier Support Alternative has Over 25 Microsoft Certifications
100% US-Citizen Support Teams

Why You Need Microsoft Professional Support

Microsoft Professional Support for Less

Premium Support for Less
Microsoft Premier (Unified) Support starts at $25,000 with expiring hours

Microsoft Professional Support - 20x Faster Response Time at US Cloud

Resolve Issues Quickly
Prioritized problem resolution for you and your business’ most complex issues

Professional Support - Never Outsourced with US Cloud

Never Outsourced
Professional Support is 100% US citizen support team, ITAR/DFARS compliant

Professional Support - Hours Never Expire at US Cloud

Hours Never Expire
Always be able to open tickets on behalf of your organization whenever needed

Professional Support - Get Microsoft Expertise at US Cloud

Microsoft Expertise
Collaborate with a trusted MS certified engineer who’s invested in your priorities

Less Than 1% Tickets Escalated to Microsoft at US Cloud Professional Support

<1% Tickets Escalated
Over 62,000 tickets resolved with less than 1% escalated to Microsoft product teams

Professional Support - Get Priority Support at US Cloud

Priority Support
Get the fastest prioritized response times for Microsoft technology customers

Get comprehensive support across all platforms with Professional Support from US Cloud

Comprehensive support for Microsoft/Cisco/VMware cloud, hybrid, and on-premises

Microsoft Professional Support Alternative at US Cloud Saves 25 - 30%

30-60% Average Cost Savings

Verified reports from Microsoft clients confirm that a large portion of Premier Support subscribers should anticipate 50%+ price increases when forced into Unified Support. US Cloud can rescue those endangered IT budgets with its Microsoft Support alternative. With US Cloud, organizations can continue to pay for the support areas they need, not for products not being used. We typically save clients 30-60% or more, while providing superior service, after switching them over to US Cloud Premier Support.


Reports from industry analysts, VAR/LAR’s, and client companies all confirm the significant price increases for Microsoft Premier Support under way. As companies are forced to transition into the Unified model in 2018 and 2019, support costs are rising +50% year-over-year (or more) for a large portion of the Premier Support base. Examples of increases even higher are becoming common, with many clients reporting Microsoft Support price inflation of over 60% — and some cases mushrooming to over +100% and beyond.

US Cloud Professional Support is 20 Times Faster Than Microsoft Premier Support for Partners Response Time

Resolve Issues Quickly

Is your issue business critical? US Cloud will respond to your ticket in six minutes or less – 20x faster than Microsoft Professional Support. Receive prioritized problem resolution for your most complex issues. Get the fastest prioritized response times for business with 24×7 elevated break/fix support and immediate access to MS certified engineers. Professional Support at US Cloud offers the top problem resolution services to you and your organization.

6-minute Response SLA at US Cloud Professional Support

All US Citizen Support Team with US Cloud Professional Support

Never Outsourced

US Cloud Professional Support is made up of 100% screened US citizens and is ITAR/DFARS compliant. You will never be transferred to a call center overseas. Maximize customer satisfaction with All-American Microsoft technology service delivery. Professional Support includes service delivery from native English-speaking support engineers. US Cloud Professional Support service delivery is never outsourced and any Microsoft escalations are handled for you.

US Cloud Professional Support Delivered from Heartland USA

US Cloud Professional Support is Never Outsourced

US Cloud Professional Support Hours Never Expire

Hours Never Expire

Always be able to open tickets on behalf of your business whenever needed. Don’t sweat trying to keep track of support hours used, remaining, or expiring. Elevate your Microsoft technical support – Open tickets on behalf of your organization and reduce frustration with prioritized response times and all tickets worked by US citizens.

US Cloud Professional Support hours never expire

Microsoft Professional Support Hours Expire

Microsoft Expertise

US Cloud is a Microsoft Certified Partner and Cloud Solution Provider with more than two decades of experience supporting global enterprises and all Microsoft technologies (except Dynamics AX, Visual Studio).  We are Microsoft certified Plus Cisco and VMware covering cloud, hybrid and on-premises environments.  Leverage US Cloud Microsoft expertise for MS support, advisory services, risk assessments, or Microsoft technology road mapping.

US Cloud is a Microsoft Cloud Solution Provider

US Cloud Professional Support Escalates Less Than 1% of All Tickets to Microsoft

<1% of Tickets Escalated

US Cloud Professional Support has resolved more than 61,000 tickets with less than 1% escalated to Microsoft product teams for source code issues. As part of this escalation process to Microsoft, US Cloud white gloves the entire process so you can continue to drive your company’s Microsoft technology projects forward and help it get the most out of its Microsoft investments.

Resolve Issues Quickly with US Cloud Professional Support

Priority Support

You won’t need to worry about wasting time explaining your problem from the beginning several times as you are transferred and escalated. Reduce frustration and time to resolution with expert Microsoft certified engineers.  All Professional Support engineers are US citizens who will quickly resolve issues for you and your company’s most complex issues.

Microsoft Professional Support vs US Cloud Professional Support Call Routing

Cross-Platform Microsoft Professional Support Alternative


Get comprehensive technology support across all business technology platforms including Microsoft, Cisco, VMware, and Amazon AWS. Leverage US Cloud Microsoft expertise for guidance, implementation and training in fast-growing solutions areas. US Cloud Professional Support helps you identify risks, prevent issues, and improve migration readiness for you and your organization.

US Cloud Professional Support Covers All Microsoft, Cisco, VMware and Amazon AWS


Gives you immediate access to Microsoft support experts to address problems with any Microsoft technology (excluding Dynamics AX, Visual Studio).

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Microsoft Professional Support 2-Pack

Price: $499 USD – 2 Hours (Non-Expiring)