Microsoft Unified Support for Azure reduces costly downtime.  See what MSFT Unified for Azure covers and how you can save 30-50% with US Cloud.

Microsoft Unified Support for Azure


Microsoft Unified Support for Azure is business critical support for MSFT Azure.

For critical Azure incidents the Initial Response Time (IRT) target is 1 hour.  If you upgrade to Azure Rapid Response your target is 30 minutes.  There are no financially backed Service Level Agreements (SLA) in MS Unified Support for Azure.

Microsoft Unified Support for Azure

Increase Availability with Unified Support for Azure

Business applications and platforms that leverage public cloud services in Microsoft Azure require around the clock availability, lightning-fast user response, and resiliency to handle unforeseen events. MSFT Azure includes these capabilities today and now so can your support team.

Users of your Azure based applications and platform demand high levels of service availability – and downtime can lead to significant business impact. With Microsoft Unified Support for Azure you’ll get access to Azure engineers to not only fix issues quickly but also use best practices to keep things from breaking in the first place.

Microsoft Unified Support for Azure - Pricing Cost Savings

Migrate Servers, Databases and Applications to Azure

With MS Unified Support for Azure, you get the advisory knowledge needed to set an Azure roadmap and cost effectively migrate your servers, databases and applications when the time is right. You will understand the fundamentals of IaaS vs PaaS cloud management, gain critical server assessments, TCO and estimated Azure costs.

Azure migration is covered by Microsoft Unified support Azure allowing you to realize the value of Cloud while minimizing downtime. Migrate efficiently with rapid lift-and-shift migration tools, already included in your Azure subscription. Right-size resources in the cloud based on performance insights and fluctuating demand. Avoid sunk infrastructure costs from on-premises resources.

Microsoft Unified Support for Azure Benefits

Reduce Risk and Cost with MS Unified Support for Azure

Protect your workloads quickly with built-in controls and services in Azure across identity, data, networking, and apps. Identify new threats and respond quickly with services that are informed by real-time global cybersecurity intelligence delivered at cloud scale.

Learn how to understand and forecast your Azure costs. Mitigate cloud spending risks by implementing cost management governance best practices at your company. Enable Azure cost controls and guardrails for your environment via Azure Policy.

Microsoft Unified – Azure Support Costs

As a specific Unified Support category, Azure seems to be the most aggressive in terms of support costs, coming in at 10.5 percent of overall Azure spend. This effectively amounts to an “Azure tax” and nullifies any price discounting the end user may have negotiated. Many US Cloud enterprise clients have questioned how they could justify incremental Azure spend if every dollar they spend is subject to a 10.5 percent support tax.

Unified Support is not designed as a multi-year contract but instead is designed to reset each year in an effort to sweep all of the year’s spend into a “true up” for support moving forward. For example, if a customer spends more during a year than the established baseline, MSFT will calculate the incremental Unified Support costs in arrears and invoice the end user for the amount of spend above the baseline. This new amount will then become the updated baseline for the next year of Unified Support.

Next step - Microsoft Premier (Unified) Support at US Cloud


US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative. Businesses worldwide are replacing MSFT Premier/Unified with US Cloud to save 30-50% on support costs.
Enjoy ultra-responsive, 24/7 fanatical global support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage and drive growth.