WHAT IS MICROSOFT UNIFIED SUPPORT FOR AZURE?
Cloud technology is meant to simplify your path to success. To achieve that goal requires getting the most you can out of your Azure cloud assets. Having access to the right Unified support and Azure resources is an investment in your company that can save you money and make you more productive going forward.
Basic support services are included with every Microsoft Azure subscription. For Azure customers who prefer a higher level of technical support, Microsoft provides flexible Unified Support plans that help everyone from businesses to multi-national enterprises get the most out of their Azure subscription.
With break-fix technical support including rapid-response to mission-critical applications, Azure Unified Support gives you access to the best available Azure know-how, resources, and best practices. Azure Unified Support plans build on the previous Premier Support plan’s capabilities, enabling you to pick the option that best meets your needs.
MSFT Azure Unified Support delivers a comprehensive, complete, and flexible support plan keeping Azure running and healthy—whether multi-tenant or dedicated. Included with Unified for Azure Support is:
- Support assistance for all Microsoft products and services
- An assigned CSAM (formerly Technical Account Manager)
- Onsite and remote support
- Proactive support services including operations consulting, educational workshops and assessments
- Code and architecture reviews of your configuration or deployment
Pro Tip: For critical Azure incidents the Initial Response Time (IRT) target is 1 hour. If you upgrade to Azure Rapid Response your target is 30 minutes. There are no financially backed Service Level Agreements (SLA) in MS Unified Support for Azure.