MICROSOFT UNIFIED SUPPORT FOR AZURE

Microsoft Unified Support for Azure at US Cloud reduces costly downtime with 24/7 support and 15 minute response time.  Save 30-50% on Unified Azure support costs to free up funds to invest in innovation, create competitive advantage and drive growth.

WHAT IS MICROSOFT UNIFIED SUPPORT FOR AZURE?

Microsoft Unified Support for Azure is business critical support for Microsoft Azure.  By adding Azure Rapid Response and Escalation to your US Cloud Microsoft Support agreement, you can expect a 15 minute response time, unified access to a dedicated team of trusted advisors and guaranteed escalation times to Microsoft based on ticket severity.

Microsoft Unified Support for Azure

15 Minute Response Time for Microsoft Unified Support for Azure

Business applications and platforms that leverage public cloud services in Microsoft Azure require around the clock availability, lightning-fast user response, and resiliency to handle unforeseen events. MSFT Azure includes these capabilities today and now so can your support team.

Users of your Azure based applications and platform demand high levels of service availability – and downtime can lead to significant business impact. With Microsoft Unified Support for Azure, our dedicated team of Azure certified engineers (all domestic US teams) respond within 15 minutes and will immediately begin working to resolve your issue.

Microsoft Unified Support for Azure - Pricing Cost Savings

Save 30% to 50% vs Microsoft Unified Support for Azure

With US Cloud Azure Rapid Response and Escalation you can cut your Microsoft Unified Support bill and response times in half. All engineers are domestic US teams which makes us ITAR/DFARS compliant.

We have over 20 years of Microsoft support experience and 25+ MSFT certifications; we’ve escalated less than 5% of our 100,000 tickets to Microsoft. Join the ranks of our global Fortune 500 clients using their support savings to innovate and grow their business.

Microsoft Unified Support for Azure Benefits

Microsoft Unified Support for Azure Benefits

  • Improved knowledge & collaboration across teams
  • Accelerated change, adoption, and time to value
  • Reduced time to recover
  • Expose risks that limit service disruptions
  • Dedicated support team
  • Reduced risk of disruption

Azure Unified Support Costs

As a specific Unified Support category, Azure seems to be the most aggressive in terms of support costs, coming in at 10.5 percent of overall Azure spend. This effectively amounts to an “Azure tax” and nullifies any price discounting the end user may have negotiated. Many US Cloud enterprise clients have questioned how they could justify incremental Azure spend if every dollar they spend is subject to a 10.5 percent support tax.

Unified Support is not designed as a multi-year contract but instead is designed to reset each year in an effort to sweep all of the year’s spend into a “true up” for support moving forward. For example, if a customer spends more during a year than the established baseline, MSFT will calculate the incremental Unified Support costs in arrears and invoice the end user for the amount of spend above the baseline. This new amount will then become the updated baseline for the next year of Unified Support.

Next step - Microsoft Premier (Unified) Support at US Cloud

NEXT STEP TO SAVE 30-50% WITH US CLOUD

US Cloud is the only Gartner-recognized Microsoft Enterprise Support alternative in the world. We replace MSFT Premier/Unified to save businesses 30-50% on support costs.

Enjoy ultra-responsive, fanatical support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage and drive growth.